Moderator
t-p
(@t-p)
Have you tried:
– deactivating ALL (yes all) plugins temporarily to see if this resolves the problem (plugin functions can interfere). If this works, re-activate them individually (one-by-one) to find the problematic plugin(s).
– switching to the unedited default Theme (Twenty Nineteen, etc.) for a moment using the WP dashboard to rule out any theme-specific issue (theme functions can interfere like plugins).
Thread Starter
jmwil
(@jmwil)
Hi @t-p,
– I can’t deactivate the plugins because I can’t even access them in the UI. The plugins button on the side nav is missing.
– Similarly, I can’t change back to the unedited default theme because the “Themes “button is missing in the Appearance menu. I’m only seeing “Widgets” and “Menus” (I’m missing Themes, Customize, Background, and Footer Content).
Is there any way to post a screenshot here? That way you could see my wp-admin UI.
Moderator
t-p
(@t-p)
Try manually resetting your plugins (no Dashboard access required). If that resolves the issue, reactivate each one individually until you find the cause.
If that does not resolve the issue, access your server via SFTP or FTP, or a file manager in your hosting account’s control panel, navigate to /wp-content/themes/ and rename the directory of your currently active theme. This will force the default theme to activate and hopefully rule-out a theme-specific issue (theme functions can interfere like plugins).
Thread Starter
jmwil
(@jmwil)
@t-p you’re my HERO!!!! That did the trick 🙂