Plugin Support
Fernando a11n
(@fhaps)
Automattic Happiness Engineer
@rocky2018 It sounds like you are having issues with order confirmation emails not reaching its destination.
We have a great document here with several recommendations on specific things to verify:
https://docs.woocommerce.com/document/email-faq/
I’d recommend paying special attention to the section titled See if emails are sent, but not received, as that’s where most issues related to emails usually come from.
Hopefully that helps!
Hi @rocky2018
Just checking-in on this for you. Were you able to find a solution to the troubles you faced with emails in your site? As we mentioned in our previous reply, the instructions from our documentation should help in guiding you in the right direction: https://docs.woocommerce.com/document/email-faq/#section-4
However, if the problems do persist, feel free to let us know. We’re happy to take a look.
We haven’t heard from you in a while, so we’re marking this thread as Resolved for now.
Please feel free to reply to us in this thread, should the problem persist. We are happy to look into this and guide you further.
All the best!
Hi, unfortunately, the problem is still not resolved. My technician says the system is working properly.
You can also see this from the log. https://redfood24.de/wp-admin/admin.php?page=wpml_plugin_log
So it must be as expected at the Klanra plugin on which we have no influence because we did not develop it.
And Klarna says it’s Woocommerce.
I am desperate.
