Hi there,
Have you tried changing your theme to https://wordpress.org/themes/twentynineteen/
Please try it as well.
If that is not the problem, so please try contacting your hosting provider.
Please try making a backup using a plugin like Duplicator before updating, so you might not have a problem if something happens.
Just to be clear: I am not judging you. Just really trying to help. 🙂
How can I change my themes using cPanel because I cannot access my website using wp-admin.
Sorry for the dumb question I am new on this thing 🙂
There aren’t dumb questions here. We are here to help! 🙂
You just have to download Twenty Nineteen, then go to /wp-content/themes/ and install it there. After that, you just have to move your theme out of this folder.
Thank you Mr. Felipe 🙂
I will check and I will get back for further inquiry.
You are welcome!!
Just tell me if that doesn’t fix your problem, so we can try different ways. 😉
Hi all,
I have the same issue with one of my websites. The message it shows is “The site is experiencing technical difficulties. Please check your site admin email inbox for instructions.”
I have no way to log in and check about plugin, updates, PHP compatibility, etc., so I am a bit lost here.
Nothing in inbox either.
Any help would be greatly appreciated.
Problem solved. GoDaddy helped. 🙂 Thanks, Felipe.
Great @maggiebuchardt, you are welcome! 🙂
Hi Mr. Felipe 🙂 I am back!
So I already upload the ZIP file of Twenty Nineteen in /wp-content/theme/ (see image – https://prnt.sc/o7g3gz )
What will I do next? How can I unzip the file?
I cannot find the UNZIP button in the menu – https://prnt.sc/o7ggsm
Hi, great!
I am not sure how you can do it because I have never used this file manager, but it might be “Extract” or something like that. Maybe this file manager just do not have this feature.
Here there is an article about how to do it using an FTP client: https://wordpress.org/support/article/ftp-clients/
When you unzip it, so you just have to rename your theme folder. 😉
Yikes!!! I fixed the problem. When I rename the theme folder in /wp-content/ I can log in to my website easytodoit.com/wp-admin/ then I go to appearance/themes before I click ADD NEW I return to cPanel and delete the folder of my current theme then I go back to my WordPress dashboard and click ADD NEW theme and it works 🙂
Thanks, Mr Felipe on guiding me 🙂
You are welcome! Just open a new topic if you need any help in the future, and we will be happy to help. 🙂