Hi Jacob,
The HTML editor for that widget is loaded using JavaScript. Please can you check for JavaScript errors when you open the custom HTML widget settings?
https://www.megamenu.com/documentation/javascript-errors-console/
Regards,
Tom
Hi Tom, thank you for replying.
Looking at the console it only logs that the menu has been initiated “Launched for Menu ID 123620”, but nothing else after that is logged to the console.
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Hi jacoblw,
Ok, thanks.
Please can you disable all plugins then try in a different browser?
Regards,
Tom
The plugin is being used on a live site, has been tested on a dev site but the environments are shadowed so I’m unsure why it’s not working on the live but is on the dev. For obvious reasons I cannot disable the live plugins.
Hi Jacob,
Ok, if the environments are identical then we have ruled out the problem being with the plugin code.
Therefore can you try:
1. Logging in with a different admin user.
2. Try on a completely different computer.
Regards,
Tom
This was the first thing we checked, my colleague logged into their wp admin account replicated the exact actions. The only thing we could eliminate is computers not on the same domain but this shouldn’t affect anything.
I also tried deactivating and reactivating the plugin, removing and re-adding the plugin.
It appears we’re pretty much out of resolutions, any other suggestions?
Is there anything I could look for which would disable that specific part of max mega menu?
Side note; I have also looked at the wp logs and php logs for the server, nothing correlates to the error we are experiencing.
Hi Jacob,
any other suggestions
I am rapidly approaching the end of my list.. 🙂
Something must be different. I am not an expert in networks, but I seem to remember from years ago there might be network policies which alter browser behaviour/allowed requests/content types. The easiest next step would be to log in from outside of the network (e.g. from home).
Failing that, I would view the source of both nav-menus.php pages and look for any differences.
“Is there anything I could look for which would disable that specific part of max mega menu?”
Nope, the “Custom HTML” widget is a core WordPress widget and it is core WordPress that loads up the html editor.
I will re-replicate the WordPress instance and see if I can fix it; there is the possibility that a plugin has been updated, I’ll keep this thread updated.
