Hi @jcornell,
We apologize for the inconvenience. With a bit of detailed information, we can help you resolve this problem. Could I please ask you to activate WordPress debugging and check for PHP errors, notices or warnings related to the product?
You can activate debugging the following way.
Access your website files using FTP connection and open wp-config.php file.
Look for the following line:
define( ‘WP_DEBUG’, false );
Change false into true, so the line looks like this:
define( ‘WP_DEBUG’, true );
If the line is not present in the file, simply add it to the bottom of wp-config.php and save it.
Afterward, please have a look at the WordPress administrative dashboard and your website front for PHP errors, warnings, notices, and send them to us. They will help us identify the problem.
Please let me know in case you will have questions.
Thanks for responding @zhannak.
I changed the debug setting in wp-config.php as you stated. This however did not produce any additional messages in the dashboard after trying to access the Form Maker Forms option in the admin screen. I then added the following line which I saw in https://wordpress.org/support/article/debugging-in-wordpress/:
define( ‘WP_DEBUG_LOG’, true );
However no /wp-content/debug.log file was created either.
The only dashboard message that is occurring, and was occurring prior to installing Form Maker, is as follows:
User registration currently disabled. To enable, Go to Settings -> General, and under Membership, check “Anyone can register”.
Dear user,
Please enter that blank page > right click – inspect element > please find there fm_admin_container and from the styles remove display:none. This way you’ll see the error, please send us that error message.
Still nothing is displayed after this change is made.
Dear @jcornell,
We think that you have missed something because you should have received an error there.
This is why we have made a screen recording for you to show how you needed to perform the steps. Please watch the video, try to replicate exactly like it is shown in the video and if the error appears, please make a screenshot and send to us.
Please check the video here.
I did exactly the same as the video and no message appears.
However, here is a clue I missed before. When I click on the Form Maker menu item in the admin screen, a screen flashes for less than a second which shows three things:
(1) a message to upgrade to WordPress 5.2.1
(2) a message that user registration is disabled
(3) a message box asking if I would consider leaving a review of Form Maker on WordPress.org
After the split-second, the screen is redisplayed with all these messages gone (it is from this redisplayed screen that I did the Inspect editing) . I was able to capture screen shots and can provide them to you if you tell me how.
Dear @jcornell,
Please enter Form Maker > Options > Developer Mode > Yes
After this please check the form again and get back to us.
I’m unable to do this. When I click on any Form Maker submenu item (Forms, Submissions, Themes and Options), the same thing happens. The main part of the screen goes blank after it displays for a split second the 3 things I mentioned earlier:
(1) a message to upgrade to WordPress 5.2.1
(2) a message that user registration is disabled
(3) a message box asking if I would consider leaving a review of Form Maker on WordPress.org
I’m able to capture screen shots in that split second but have not been able to click on any links displayed before it goes blank. At no time did I see it flash an option for Developer Mode.
Dear @jcornell,
If you use the free version of our plugin, please download and install this version https://drive.google.com/open?id=1DK2UqdbrWNWrUuKKkED37MPjg8515J9a
Before installing please deactivate and delete the previous version, no data will be lost.
After this either the issue will be solved or at least you’ll see the errors on those blank pages.
If you use the pro version, then please, note that in the WordPress.org forum we are replying to the free product related question only. For the questions regarding the Premium version, please contact our support team using the following form.
I am using the free version on our test site. I have the premium version on our live site. Does the premium license allow me to install it on both sites at the same time?
I installed the version you provided in Google Drive and unfortunately the results remain exactly the same. There is no message and I don’t think there was a message in the split-second flash of the screen before it went blank.
Dear @jcornell,
Please install the pro version on your test site and contact our support team using the following form.
They will help you to solve this issue ASAP.
I see now that I need to scroll down on all these tabs to see the information. I didn’t need to scroll like this a few months ago. I can live with it like this. Please close this issue.
