• Resolved garrett223

    (@garrett223)


    As stated in the title, My website is getting an empty cart error, products can be added to the cart, however when clicking the cart page, the car shows up empty

    <hr>

    What I’ve already done to solve the problem

    • I’ve test for theme conflicts
    • I’ve tested for plugin conlficts
    • I had a GoDaddy Customer Service clear the server cache
    • I’ve cleared WC Transients, Cleared Expired Transients, Cleared Customer Sessions
    • Flushed Permalinks
    • Checked for spaces in end-points
    • <hr>

      Website Information

      The site is hosted on GoDaddy with a managed WordPress plan

      Plugins

    1. Classic Editor
    2. Code Snippets
    3. Facebook For Woocommerce extenstion
    4. Full Width Page Template
    5. Really Simple SSL
    6. Search Engine Visibility – Standard Godaddy Plugin
    7. Shortcoder
    8. The SEO Framework
    9. Wordfence Security
    10. YMM Search

    Must Use Plugins/Drop in Plugins

    • object-cache.php APCu Object Cache
    • advanced-cache.php – inactive
    • System Plugin
    • Additional Software Services Used Site

      Google Analytics in header php file
      Intercom chat system in header php file
      cincopa photo galleries in the body of any page that requires a gallery

      Woocommerce System Report

      
      ### WordPress Environment ###
      
      WordPress address (URL): https://nucarcommercial.com
      Site address (URL): https://nucarcommercial.com
      WC Version: 3.6.2
      Log Directory Writable: ✔
      WP Version: ❌ 5.1.1 - There is a newer version of WordPress available (5.2)
      WP Multisite: –
      WP Memory Limit: 1,000 MB
      WP Debug Mode: –
      WP Cron: ✔
      Language: en_US
      External object cache: –
      
      ### Server Environment ###
      
      Server Info: Apache
      PHP Version: 7.2.15
      PHP Post Max Size: 64 MB
      PHP Time Limit: 400
      PHP Max Input Vars: 1000
      cURL Version: 7.45.0
      OpenSSL/1.0.1e
      
      SUHOSIN Installed: –
      MySQL Version: 5.6.32-78.0-log
      Max Upload Size: 64 MB
      Default Timezone is UTC: ✔
      fsockopen/cURL: ✔
      SoapClient: ✔
      DOMDocument: ✔
      GZip: ✔
      Multibyte String: ✔
      Remote Post: ✔
      Remote Get: ✔
      
      ### Database ###
      
      WC Database Version: 3.6.2
      WC Database Prefix: wp_sfvryd0kx5_
      MaxMind GeoIP Database: ✔
      Total Database Size: 782.80MB
      Database Data Size: 780.40MB
      Database Index Size: 2.40MB
      wp_sfvryd0kx5_woocommerce_sessions: Data: 0.01MB + Index: 0.00MB
      wp_sfvryd0kx5_woocommerce_api_keys: Data: 0.00MB + Index: 0.00MB
      wp_sfvryd0kx5_woocommerce_attribute_taxonomies: Data: 0.00MB + Index: 0.00MB
      wp_sfvryd0kx5_woocommerce_downloadable_product_permissions: Data: 0.00MB + Index: 0.00MB
      wp_sfvryd0kx5_woocommerce_order_items: Data: 0.00MB + Index: 0.00MB
      wp_sfvryd0kx5_woocommerce_order_itemmeta: Data: 0.00MB + Index: 0.00MB
      wp_sfvryd0kx5_woocommerce_tax_rates: Data: 0.00MB + Index: 0.00MB
      wp_sfvryd0kx5_woocommerce_tax_rate_locations: Data: 0.00MB + Index: 0.00MB
      wp_sfvryd0kx5_woocommerce_shipping_zones: Data: 0.00MB + Index: 0.00MB
      wp_sfvryd0kx5_woocommerce_shipping_zone_locations: Data: 0.00MB + Index: 0.00MB
      wp_sfvryd0kx5_woocommerce_shipping_zone_methods: Data: 0.00MB + Index: 0.00MB
      wp_sfvryd0kx5_woocommerce_payment_tokens: Data: 0.00MB + Index: 0.00MB
      wp_sfvryd0kx5_woocommerce_payment_tokenmeta: Data: 0.00MB + Index: 0.00MB
      wp_sfvryd0kx5_woocommerce_log: Data: 0.00MB + Index: 0.00MB
      wp_sfvryd0kx5_commentmeta: Data: 0.00MB + Index: 0.00MB
      wp_sfvryd0kx5_comments: Data: 0.00MB + Index: 0.01MB
      wp_sfvryd0kx5_links: Data: 0.00MB + Index: 0.00MB
      wp_sfvryd0kx5_ms_snippets: Data: 0.00MB + Index: 0.00MB
      wp_sfvryd0kx5_options: Data: 2.31MB + Index: 0.05MB
      wp_sfvryd0kx5_postmeta: Data: 2.58MB + Index: 0.69MB
      wp_sfvryd0kx5_posts: Data: 772.32MB + Index: 0.83MB
      wp_sfvryd0kx5_snippets: Data: 0.23MB + Index: 0.00MB
      wp_sfvryd0kx5_termmeta: Data: 0.11MB + Index: 0.08MB
      wp_sfvryd0kx5_terms: Data: 0.05MB + Index: 0.09MB
      wp_sfvryd0kx5_term_relationships: Data: 0.07MB + Index: 0.15MB
      wp_sfvryd0kx5_term_taxonomy: Data: 0.03MB + Index: 0.03MB
      wp_sfvryd0kx5_usermeta: Data: 0.04MB + Index: 0.02MB
      wp_sfvryd0kx5_users: Data: 0.00MB + Index: 0.01MB
      wp_sfvryd0kx5_wc_download_log: Data: 0.00MB + Index: 0.00MB
      wp_sfvryd0kx5_wc_product_meta_lookup: Data: 0.04MB + Index: 0.05MB
      wp_sfvryd0kx5_wc_webhooks: Data: 0.00MB + Index: 0.00MB
      wp_sfvryd0kx5_wfblockediplog: Data: 0.00MB + Index: 0.00MB
      wp_sfvryd0kx5_wfblocks7: Data: 0.00MB + Index: 0.00MB
      wp_sfvryd0kx5_wfconfig: Data: 0.99MB + Index: 0.02MB
      wp_sfvryd0kx5_wfcrawlers: Data: 0.00MB + Index: 0.00MB
      wp_sfvryd0kx5_wffilechanges: Data: 0.00MB + Index: 0.00MB
      wp_sfvryd0kx5_wffilemods: Data: 0.65MB + Index: 0.14MB
      wp_sfvryd0kx5_wfhits: Data: 0.45MB + Index: 0.08MB
      wp_sfvryd0kx5_wfhoover: Data: 0.00MB + Index: 0.00MB
      wp_sfvryd0kx5_wfissues: Data: 0.01MB + Index: 0.01MB
      wp_sfvryd0kx5_wfknownfilelist: Data: 0.31MB + Index: 0.05MB
      wp_sfvryd0kx5_wflivetraffichuman: Data: 0.00MB + Index: 0.00MB
      wp_sfvryd0kx5_wflocs: Data: 0.01MB + Index: 0.00MB
      wp_sfvryd0kx5_wflogins: Data: 0.07MB + Index: 0.02MB
      wp_sfvryd0kx5_wfnotifications: Data: 0.00MB + Index: 0.00MB
      wp_sfvryd0kx5_wfpendingissues: Data: 0.00MB + Index: 0.00MB
      wp_sfvryd0kx5_wfreversecache: Data: 0.00MB + Index: 0.00MB
      wp_sfvryd0kx5_wfsnipcache: Data: 0.00MB + Index: 0.00MB
      wp_sfvryd0kx5_wfstatus: Data: 0.11MB + Index: 0.05MB
      wp_sfvryd0kx5_wftrafficrates: Data: 0.00MB + Index: 0.00MB
      wp_sfvryd0kx5_ymm: Data: 0.01MB + Index: 0.02MB
      
      ### Post Type Counts ###
      
      attachment: 778
      custom_css: 5
      custom-css-js: 4
      customize_changeset: 800
      jetpack_migration: 2
      nav_menu_item: 39
      page: 152
      post: 2
      product: 374
      product_variation: 144
      revision: 6503
      scheduled-action: 8
      shop_order: 1
      um_directory: 1
      um_form: 3
      wpcm_vehicle: 2
      
      ### Security ###
      
      Secure connection (HTTPS): ✔
      Hide errors from visitors: ✔
      
      ### Active Plugins (11) ###
      
      The SEO Framework: by Sybre Waaijer – 3.2.4
      Classic Editor: by WordPress Contributors – 1.4
      Code Snippets: by Shea Bunge – 2.13.3
      Facebook for WooCommerce: by Facebook – 1.9.12 – Not tested with the active version of WooCommerce
      Fullwidth Page Templates: by Brainstorm Force – 1.0.3
      Really Simple SSL: by Rogier Lankhorst
      Mark Wolters – 3.1.5
      
      Search Engine Visibility: by GoDaddy – 0.5
      Shortcoder: by Aakash Chakravarthy – 4.4
      WooCommerce: by Automattic – 3.6.2
      Wordfence Security: by Wordfence – 7.2.5
      YMM Search: by Pektsekye – 1.0.10 – Not tested with the active version of WooCommerce
      
      ### Inactive Plugins (0) ###
      
      ### Dropin Plugins (2) ###
      
      advanced-cache.php: advanced-cache.php
      object-cache.php: APCu Object Cache
      
      ### Must Use Plugins (1) ###
      
      System Plugin: by  – 3.9.5
      
      ### Settings ###
      
      API Enabled: –
      Force SSL: –
      Currency: USD ($)
      Currency Position: left
      Thousand Separator: ,
      Decimal Separator: .
      Number of Decimals: 2
      Taxonomies: Product Types: external (external)
      grouped (grouped)
      simple (simple)
      variable (variable)
      
      Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
      exclude-from-search (exclude-from-search)
      featured (featured)
      outofstock (outofstock)
      rated-1 (rated-1)
      rated-2 (rated-2)
      rated-3 (rated-3)
      rated-4 (rated-4)
      rated-5 (rated-5)
      
      Connected to WooCommerce.com: ✔
      
      ### WC Pages ###
      
      Shop base: #11700 - /shop/
      Cart: #1076 - /my-cart/
      Checkout: #11687 - /checkout-2/
      My account: #1078 - /my-account/
      Terms and conditions: #1080 - /terms-and-conditions/
      
      ### Theme ###
      
      Name: Storefront
      Version: 2.4.6
      Author URL: https://woocommerce.com/
      Child Theme: ❌ – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme
      WooCommerce Support: ✔
      
      ### Templates ###
      
      Overrides: –
      
      ### Action Scheduler ###
      
      Complete: 7
      Oldest: 2019-04-23 04:25:26 +0000
      Newest: 2019-05-07 04:33:47 +0000
      
      Pending: 1
      Oldest: 2019-05-14 04:33:47 +0000
      Newest: 2019-05-14 04:33:47 +0000
      
      Canceled: 0
      Oldest: –
      Newest: –
      
      In-progress: 0
      Oldest: –
      Newest: –
      
      Failed: 0
      Oldest: –
      Newest: –
      
      

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • madeincosmos

    (@madeincosmos)

    Automattic Happiness Engineer

    Hi @garrett223,

    I just tried adding some products to cart, and I can see the product is appearing there correctly:

    Screenshot: https://cld.wthms.co/4DOub0

    Have you solved your problem already, or does it only happen for some certain products? If you’re still seeing this behavior, please send a link to an affected product, and the link that will appear on top of https://www.whatsmybrowser.org

    Cheers!

    madeincosmos

    (@madeincosmos)

    Automattic Happiness Engineer

    We haven’t heard back from you in a while, so I’ll mark this thread as resolved now. If you have some more questions, feel free to start a new one.

    Cheers!

Viewing 2 replies - 1 through 2 (of 2 total)

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