This Plugin has crashed my website

  • Resolved leojordao

    (@leojordao)


    6 years, 11 months ago

    I had just installed this pluin and my website and WordPress painel has crashed. Don’t know what happened but I need a solution. I can’t access my website so I can delete it.

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support mbrsolution

    (@mbrsolution)

    6 years, 11 months ago

    Hi, you can ftp into your site and rename the plugin folder. That should allow you to log into your site. Then you can rename the folder back to its original name and delete it from your site. Or ftp into your site and delete the plugin folder.

    If you still would like to use our plugin, maybe I can help you troubleshoot the issue you are experiencing.

    Let me know if you need more information or help.

    Kind regards

    • This reply was modified 6 years, 11 months ago by mbrsolution.
    • This reply was modified 6 years, 11 months ago by mbrsolution.
    Thread Starter leojordao

    (@leojordao)

    6 years, 11 months ago

    I was thinking about that, but I never used any FTP platform/program for anything on my website. Honestly, I don’t even know how to use it very well. I have this account on WordPress, installed a theme for my website, custumized it and just manage my photos for my portfolio.

    Plugin Support mbrsolution

    (@mbrsolution)

    6 years, 11 months ago

    Hi, please check the following documentation. Let me know if this helps you.

    Kind regards

Viewing 3 replies - 1 through 3 (of 3 total)

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