all plugins deactivated and website crashed

  • Resolved web040506

    (@web040506)


    7 years, 1 month ago

    hey,
    I have the wordfence plugin installed. There seems to be malware attack on function.php file and which made all the plugins deactivate. event the wordfence plugin was disabled.
    Q1:how to prevent this? how to fix this malware
    Note: we wanted to go with the premium plan. we not sure when the wordfence itself got deactivated even with all the email and notifications.
    Q2 : does wordfence give file change notification?

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Support wfphil

    (@wfphil)

    7 years, 1 month ago

    Hi @web040506,

    You can backup the theme’s functions.php file and then manually install a clean copy of the theme’s functions.php file to be able to activate Wordfence.

    Then follow our site cleaning guide below:

    https://www.wordfence.com/docs/how-to-clean-a-hacked-wordpress-site-using-wordfence/

    https://www.wordfence.com/help/scan/scan-results/

    The activity report email feature does include file modifications but only if Wordfence is active.

    Thank you.

    WFGerroald

    (@wfgerald)

    7 years, 1 month ago

    Hey @web040506,

    I’m sorry to hear you’re experiencing this, I know how frustrating it can be.

    My best suggestion is to update all credentials including WordPress, (s)FTP, database, and cPanel/hosting. You might reach out to your host for their thoughts, they may be able to see something in the logs. If this happens again I’d suggest getting with a hack repair service to have the site professionally cleaned and the point of entry patched.

    https://www.wordfence.com/docs/how-to-clean-a-hacked-wordpress-site-using-wordfence/

    Wordfence will scan all of your files looking for malicious code, and will alert you when it finds something suspicious.

    https://www.wordfence.com/help/scan/

    Thanks,

    Gerald

    • This reply was modified 7 years, 1 month ago by WFGerroald.
    lovefro1

    (@lovefro1)

    7 years, 1 month ago

    My site is down! I’m losing business! HELP!!!!
    I get this error when I try to go to my site

    Fatal error: Unknown: Failed opening required ‘/home2/lovefrom/public_html/wordfence-waf.php’ (include_path=’.:/opt/cpanel/ea-php70/root/usr/share/pear’) in Unknown on line 0

    I can’t even login to my wordpress. My hosting provider has tried to disable the plugin, but nothing works. I’ve re-installed a backup copy of my site through cpanel and filezilla. I still get this message.

    WFGerroald

    (@wfgerald)

    7 years, 1 month ago

    Hey @lovefro1,

    I’m sorry to hear you’re experiencing this, but I don’t think it’s a Wordfence plugin issue.

    Do you have a backup to restore from?

    Have you asked your host to look into possible a possible compromise?

    If you’d like to attempt a clean up yourself have you looked over wfphil’s recommendations?

    You can backup the theme’s functions.php file and then manually install a clean copy of the theme’s functions.php file to be able to activate Wordfence.

    hen follow our site cleaning guide below:

    https://www.wordfence.com/docs/how-to-clean-a-hacked-wordpress-site-using-wordfence/

    https://www.wordfence.com/help/scan/scan-results/

    The activity report email feature does include file modifications but only if Wordfence is active.

    If you’re not sure how to do this, please reach out to a hack repair company so it can be professionally cleaned, and the point of entry patched.

    Thanks,

    Gerald

    • This reply was modified 7 years, 1 month ago by WFGerroald.
Viewing 4 replies - 1 through 4 (of 4 total)

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