• Resolved allanrudd101

    (@allanrudd101)


    Hi Guys

    Having an issue with your plugin here is the error log ( I have blanked the email address and name for privacy reasons)

    The users card had failed previously due to an expired card.
    She claims she has updated her card but we cant seem to retry the payment.

    Here is the error code?

    2019-03-15T09:53:32+00:00 DEBUG
    ====Stripe Version: 4.1.15====
    ====Start Log====
    Info: Begin processing subscription payment for order 3180 for the amount of 57.00
    ====End Log====

    2019-03-15T09:53:32+00:00 DEBUG
    ====Stripe Version: 4.1.15====
    ====Start Log====
    charges request: Array
    (
    [currency] => usd
    [amount] => 5700
    [description] => Mother Strong League – Order 3180
    [statement_descriptor] => Mother Strong League
    [capture] => true
    [expand[]] => balance_transaction
    [metadata] => Array
    (
    [customer_name] => N*** T***
    [customer_email] => n*****@gmail.com
    [order_id] => 3180
    [payment_type] => recurring
    [site_url] => https://members.nathaliamelofit.com
    )

    [customer] => cus_DaA4XeC3EnKgc8
    [source] => src_1D8zjqAOBfcO2GvGof0JksIf
    )

    ====End Log====

    2019-03-15T09:53:33+00:00 DEBUG
    ====Stripe Version: 4.1.15====
    ====Start Log====
    Error: stdClass Object
    (
    [error] => stdClass Object
    (
    [message] => The reusable source you provided is consumed because it was previously charged without being attached to a customer or was detached from a customer. To charge a reusable source multiple time you must attach it to a customer first.
    [type] => invalid_request_error
    )

    )

    ====End Log====

    We had disabled plugins and theme but still no luck. Any idea whats going?
    Is there a way to see if the user actually updated her card via stripe or woocomerce?

    Regards
    Allan

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support Ross V. a11n

    (@rossviviano)

    Automattic Happiness Engineer

    Hi @allanrudd101,

    Are you seeing this issue with Recurring Payments using WooCommerce Subscriptions? If so, please head here, select Subscriptions from the dropdown, and open a ticket: https://woocommerce.com/my-account/create-a-ticket/?form=ticket

    If not, can you tell us if this is happening for all payments? Additionally, could you copy and paste your site’s system status report into this forum? You can get it from your dashboard by going to WooCommerce—> Status.

    Hi @allanrudd101,

    We have not heard back from you in a while, so I am closing this thread. If you are continuing to have issues, please open a new thread and let us know!

Viewing 2 replies - 1 through 2 (of 2 total)

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