WordPress connection errors

  • PBG

    (@pbgnetworks)


    7 years, 2 months ago

    Hello Ladies and Gents,

    We have a WordPress site hosted locally on our server. We have experienced slow WPadmin load times since the beginning, which have gotten really bad. Like 10+ minute load times between pages bad.

    We followed numerous guides on optimizing and troubleshooting and no dice. Now recently we have been getting these errors at the top of our WPAdmin page:

    “Please contact your server administrator.) in /var/www/html/wp-admin/includes/translation-install.php on line 65 Warning: An unexpected error occurred. Something may be wrong with WordPress.org or this server’s configuration. If you continue to have problems, please try the support forums. (WordPress could not establish a secure connection to WordPress.org. Please contact your server administrator.) in /var/www/html/wp-includes/update.php on line 160 Warning: An unexpected error occurred. Something may be wrong with WordPress.org or this server’s configuration. If you continue to have problems, please try the support forums. (WordPress could not establish a secure connection to WordPress.org. Please contact your server administrator.) in /var/www/html/wp-includes/update.php on line 384”

    These have started showing up only after upgrading to recent versions of WordPress, but it would be good to clear them off the troubleshooting table. Can we get assistance with this?

    Thank you

    • This topic was modified 7 years, 2 months ago by PBG.
Viewing 7 replies - 1 through 7 (of 7 total)
  • Moderator Steven Stern (sterndata)

    (@sterndata)

    Volunteer Forum Moderator

    7 years, 2 months ago

    Typically, this means you’re using an outdated version of the OpenSSL libraries. Another possibility is that you’re blocking the connection on your firewall.

    Thread Starter PBG

    (@pbgnetworks)

    7 years, 2 months ago

    We do have some pretty tight security restrictions on our server hosting WP. I’m going to check our OpenSSL libraries version.
    Where can I find which ports or protocols need to be punched open if its the firewall?

    Moderator Steven Stern (sterndata)

    (@sterndata)

    Volunteer Forum Moderator

    7 years, 2 months ago

    You need your outgoing connections open on 443 to the wordpress.org servers.

    Thread Starter PBG

    (@pbgnetworks)

    7 years, 2 months ago

    Good catch on the openssl, we were running a version that was several years old but apparently the latest available on 16.04. We rolled back from v18 back to v16 because of compatibility issues with wordpress at the time.

    I manually installed version 1.1.1b and restarted the server, but now when I check the openssl version there is an “error: no such file or directory.” We may have to test updating to v18 again if we can’t get openssl 1.1.1b working on ubuntu 16.04. Any suggestions?

    As for the firewall, I believe outgoing was open, but I ran “sudo ufw default allow outgoing” just incase. No change in errors at the top of WPAdmin dashboard.

    Thread Starter PBG

    (@pbgnetworks)

    7 years, 2 months ago

    Update:

    Tried upgrading to Ubuntu 18.04 and broke the site. It was almost like most of our configurations were wiped and I had to install php and mysql just to reach the page, but it was pretty broken. Rolled it back.

    Doing some more research, it seems that forcing a newer version of openssl on ubuntu 16.04 isn’t going to work very well with apache, which defeats the purpose
    https://websiteforstudents.com/manually-install-the-latest-openssl-toolkit-on-ubuntu-16-04-18-04-lts/

    Moderator Steven Stern (sterndata)

    (@sterndata)

    Volunteer Forum Moderator

    7 years, 2 months ago

    I really can’t help you with that. I’m a CentOS person and it goes beyond the scope of these WordPress support forums.

    Thread Starter PBG

    (@pbgnetworks)

    6 years, 8 months ago

    Wanted to update incase anyone comes across this in a google search later:

    Slow Wp-admin page SOLVED

    Updated from ubuntu 16.04 to ubuntu 18.04 successfully. All slow wp-admin page issues were resolved.

Viewing 7 replies - 1 through 7 (of 7 total)

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