Scan in Progress 6/9 Not Working

  • LiveonScore

    (@liveonscore)


    7 years, 2 months ago

    Dear Support Team,

    scanner stopped to the step 6 of 9 since more than 2 hours and can not stop or check it what is wrong. We have previously scanned and worked few days ago.
    Please write me how to solve the issue.

    Kind Regards

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Author nintechnet

    (@nintechnet)

    7 years, 2 months ago

    Did you check the scanner log (click on the “Log” tab) to see if there was any error?

    Thread Starter LiveonScore

    (@liveonscore)

    7 years, 1 month ago

    Scanner goes only to 2nd step and stops.

    Here log files:

    As you see memory limit is 512M but plugin does not uses it.
    How to resolve?

    20-Mar-19 10:31:45 INFO Scheduling a scanning process
    20-Mar-19 10:31:46 INFO Starting scanning process
    20-Mar-19 10:31:46 DEBUG Server memory_limit: 512M
    20-Mar-19 10:31:46 DEBUG Server max_execution_time: 0
    20-Mar-19 10:31:46 INFO Processing step 1 (0/10)
    20-Mar-19 10:31:46 INFO Skipping NinjaScanner files integrity check
    20-Mar-19 10:31:46 DEBUG Process used 19,896,304 bytes out of 20,971,520 bytes of allocated memory.
    20-Mar-19 10:31:46 INFO Processing step 2 (0/10)

    Plugin Author nintechnet

    (@nintechnet)

    7 years, 1 month ago

    Hi,

    It looks like the scan was stopped by PHP for whatever reason.
    Can you check your PHP error log?

    1. Enable WP_DEBUG in your WordPress wp-config.php:

    Search for: define('WP_DEBUG', false);
    Replace with: define('WP_DEBUG', true);

    2. Enable WordPress debug log in your WordPress wp-config.php:

    Add this line: define( 'WP_DEBUG_LOG', true );

    The log (if any) will be located in “/wp-content/debug.log”.

Viewing 3 replies - 1 through 3 (of 3 total)

The topic ‘Scan in Progress 6/9 Not Working’ is closed to new replies.