Email Notification Buggy

  • Resolved nmckinder

    (@nmckinder)


    7 years, 2 months ago

    Hi,

    I have v1.4.5 of the “Constant Contact Forms For WordPress” plugin. When I submit information on the Contact Us webpage (link below), the webpage says it is submitted, and contact gets added to the correct list in my Constant Contact account, BUT no email notification is received from the form submission so I do not get the user’s “message” from the Contact form. Sometimes the email notification comes through hours later, but most times the email notification NEVER comes through.

    Please help! We need to push the website live and this is the only feature NOT working. If it doesn’t get fixed asap, we will need to use a different contact form plugin.

    Here is contact form webpage (debugging is turned ON in the plugin’s settings):
    http://box5736.temp.domains/~thedsttp/contact-us/

    Thanks
    Nikita

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Thread Starter nmckinder

    (@nmckinder)

    7 years, 2 months ago

    ps. When I go to “debug logs” on the plugins dashboard, I see this message:
    “We are not able to write to the /home2/thedsttp/public_html/wp-content/ctct-logs/constant-contact-errors.log file.” Seems like the ‘debugging’ feature is not working either. However, my main priority to get this site live is to get the email notification being sent 100% of the time. Only works a handful of times right now. Thanks!

    Plugin Author Constant Contact

    (@constantcontact)

    7 years, 2 months ago

    Our first question is if you’ve checked your spam filters to see if they’re getting caught there.

    At a code level, we’re able to ensure that we queue up the email sending, we can’t guarantee for sure that they’ll get delivered successfully. Parts of this do rely on server-level configurations around email functionality as well.

    Regarding the debug log part, it’s working as a whole, but it’s unable to create the file that we need, to write the actual data to. So it’s failing on a smaller part. Resolving this would require some hosting/FTP access to try and create the file in question.

    Thread Starter nmckinder

    (@nmckinder)

    7 years, 2 months ago

    Yep I had checked Spam and it was not in there. It seems odd that I would receive email notifications some of the times, and other times not at all. What configurations exactly can I check to see why some emails are not coming through?

    For the debug log, I would be happy to give you hosting access via phone. What number can I call to provide this information?
    Thanks!

    Plugin Author Constant Contact

    (@constantcontact)

    7 years, 2 months ago

    Lets take this discussion private and away from the forums. Please contact apisupport@constantcontact.com and cc support@pluginize.com and provide a link to this forum thread so we can keep things organized.

    Thanks.

Viewing 4 replies - 1 through 4 (of 4 total)

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