Sales Tax Issues

  • Resolved Gtho9305

    (@gtho9305)


    7 years, 2 months ago

    Two issues we are seeing. We have uploaded standard tax tables to WordPress/Woocommerce and it seemed to work fine till we noticed issues this week.

    1) If user enters ZIP+4 instead of a 5 digit ZIP, taxes default to 0%
    2) Some ZIPS return 0% while others on the tax tables show correct rates. For example Dallas, TX 75063 shows 0% while Greenwood Village CO shows correct rate. Standard rate tables show taxes for ZIP 75063 at 8.25%.

    We have 774 tax rates loaded into the standard rates table.

    Tested this by adding a couple items to cart and then changing address and ZIP. Sales Taxes bounce from correct amounts for some ZIPs tested and 0% for other ZIPs tested.

    Are these issues recurring for others – especially the ZIP + 4? Ideas on a fix welcome.

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Luminus Alabi

    (@luminus)

    Automattic Happiness Engineer

    7 years, 2 months ago

    Hi @gtho9305,

    The zip code entered by customers must match the zip code you’ve set up for taxes on your site. If you are setting up specific tax rates for each zip code, you must provide rates for both5 digit ZIP and ZIP + 4.

    Think of it like this, you know that Matt is a diminutive for Matthew, but the computer doesn’t know that and will, therefore, consider them as 2 distinct entities.

    Also, the more information you provide when setting up tax rates, the more specific the addresses need to be.

    If you set up a tax rate of 8.25% for TX, that applies to all TX addresses. If you set up the same rate for Dallas, TX 75063, then only addresses that match the city, state and zip code will have that rate applied.

    You can learn more about setting up taxes here – https://docs.woocommerce.com/document/setting-up-taxes-in-woocommerce/

    Thread Starter Gtho9305

    (@gtho9305)

    7 years, 2 months ago

    Thank you. This is very helpful. Made changes based on this and seem to have fixed both issues.

    For any others reading this, to address the situation where users enter zip+4, changed the tables to read ZIP* (eg. 90210*) that appears to address the 5 digit and the 5 digit plus anything.

    For ZIPS that span more than one city name or likely city name that users may enter, eg Dallas, TX bs Irving, TX with the same zip code, we removed the city names and replaced with an asterisk (*).

    May not be perfect, but much closer to the true numbers.

    Luminus Alabi

    (@luminus)

    Automattic Happiness Engineer

    7 years, 2 months ago

    Hi @gtho9305,

    I’m glad to hear you’ve got this sorted now.

    I’ll go ahead and mark this thread as resolved.

    Cheers.

Viewing 3 replies - 1 through 3 (of 3 total)

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