Export to excel not working

  • Resolved Ashish Agrawal

    (@ashishks31)


    7 years, 2 months ago

    It just shows blank page when I try and export the products as excel or csv. in inspect element I can see it getting 500 response.

    Any idea what might be going on?

Viewing 4 replies - 1 through 4 (of 4 total)
  • etoilewebdesign

    (@etoilewebdesign)

    7 years, 2 months ago

    Hi ashishks31,

    Can you try deactivating all your plugins (except for Product Catalog) and see if you can export then?

    If it works, then you can try re-activating the other plugins one by one to see which is causing the conflict.

    If it still doesn’t work, you can trying turning on debug mode, then attempt to export again and then check to see if any error was recorded in the error_log file.

    You might also consider contacting your hosting provider and see if they see any error logs on their end.

    Sidimar

    (@sidimar)

    7 years, 2 months ago

    I have the same error:
    Local (using Vagrant/Linux) returned: HTTP ERROR 500

    On host (online):
    Parse error: syntax error, unexpected ‘.’, expecting ‘&’ or variable (T_VARIABLE) in /var/www/html/petitos.com.br/web/wp-content/plugins/ultimate-product-catalogue/PHPSpreadsheet/vendor/phpoffice/phpspreadsheet/src/PhpSpreadsheet/Calculation/Calculation.php on line 3036

    Both I’ve to disable all plugins before and leave only the product plugin to enable.

    • This reply was modified 7 years, 2 months ago by Sidimar.
    Sidimar

    (@sidimar)

    7 years, 2 months ago

    I’ve downloaded old version and before version 4.4.0 it’s working.
    But missing 2 custom fields (file custom field).

    etoilewebdesign

    (@etoilewebdesign)

    7 years, 2 months ago

    Hi Sidimar,

    In our big update for version 4.4.0, we switched to using PHPSpreadsheet for the importing/exporting, which offers support for all the latest versions of PHP. Prior to that, we were using PHPExcel, which will no longer support the new versions of PHP.

    PHPSpreadsheet requires at least version 5.6 of PHP. So, if it isn’t working for you, that sounds like maybe you are on an older version, like 5.4. Please check to see what version of PHP you are using and make sure that you upgrade it to at least 5.6.

Viewing 4 replies - 1 through 4 (of 4 total)

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