Cannot dismiss welcome message

Hi Adrian,

Do you see any errors in Developer console, Can you also share the UpdraftPlus version installed?

Thanks,
Harshad

Hi Adrian,

With developer console, I mean Your browser developer console, Please right click on the UpdraftPlus message, and click Inspect element, it will show the INspector, Console, etc tabs, Click on console and see if you get any JS errors in console.

Thanks,
Harshad

Hi Adrian,

Can you please try this, Go to UpdraftPlus > Advanced tools > Wipe settings, Click Wipe settings button.

Then go backup to UpdraftPlus > settings, re-add the previous settings.

Try to close the UpdraftPlus message and check if it still appears upon refresh or login.

Thanks,
Harshad

Hi Adrian,

Can you please give a try disabling other plugins except UpdraftPLus, Try to dismiss the message, Then enable the plugins again.

I’ve tried to replicate the issue on my local install, but the message doesn’t seems to popup once I dismiss it.

Also try to switch your theme to default twenty nineteen theme.

Hi Adrian,

No there’s no timer, Let us know once you have re-installed the plugin and if you still have issues.

Thanks,
Harshad

Hi Adrian,

Please check if there’s a option_name “updraftplus_dismisseddashnotice” set in wp_options table.

If not then use following SQL command in phpMyAdmin:

INSERT INTO wp_options (option_id, option_name, option_value, autoload) VALUES
(NULL, ‘updraftplus_dismisseddashnotice’, ‘1582295526’, ‘yes’);