Backup file is wrong and couldn’t Restore

  • Resolved sedney168

    (@sedney168)


    7 years, 6 months ago

    Thanks for you provide such a great plug-in to backup our website.
    Recently I have some backup issue as below.
    1. My backup file name is not my domain name, it’s ip address. For example: backup_2019-02-15-1830_35273159123_3cb120000d6d-plugins.zip
    2. I use dropbox as my remote storage and if I restore from dropbox, it shows error message and couldn’t restore successfully. Even I changed to other dropbox accont the same thing happened.

    I guess if the backup file name includ my domain name, everything will be fine. Because it just happened when the backup file name includ ip address. (I have tried to change the file name but it didn’t really work)

    Any suggestion will be very helpful.
    Thank you in advance.

Viewing 1 replies (of 1 total)
  • Plugin Contributor bcrodua

    (@bcrodua)

    7 years, 5 months ago

    Hi,

    It appears that you are storing a backup from a different site. This happens if you are storing backups in a single folder on your Dropbox. It is recommended to store the backups in different sub-folders.

    Can you login directly to your Dropbox account and check the backup that you want to restore? Check that the date and time exactly match the backup you are restoring from the dashboard.

    Regards,
    Bryle

Viewing 1 replies (of 1 total)

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