Product not appearing after import

  • Resolved mattdlr

    (@mattdlr)


    7 years, 2 months ago

    Hello
    I am fairly new to WooCommerce and WordPress. I have created a site and started uploading products on it. I have had a few problems when uploading .csv files. I have only been uploading one product at a time for now.
    My problem is:

    When I upload the .csv file I get told the import is successful. If I go to products I cannot see my product however at the top of the product table where you can select “All, Published, Draft” The number of products in brackets after All has gone up by one however it will not display this new product. Any ideas why this is happening?

    My workaround for now is to change the ID in the .csv file and reupload it, this time I get an import error and it tells me the ID of the part that I uploaded. I can then manual go to that product by using the URL of it (e.g. /wp-admin/post.php?post=484&action=edit – for product ID 484). When I view the product everything has imported fine and its status is set to “Pending Review” I can then change this to draft or Published and the product appears as expected.

    Any help on how to stop this happening so I can just simply upload a csv and see the products I have imported immediately without the work around.

Viewing 1 replies (of 1 total)
  • Rohit Motwani

    (@rohittm)

    7 years, 2 months ago

    Hi there,

    It seems like a conflict with the theme or plugin. Can you please test it? Try switching to the default Twenty Seventeen theme – https://wordpress.org/themes/twentyseventeen/, and see if the issue remains. If so, try disabling all of your plugins except WooCommerce. Then try testing again to see if the issue persists. If that resolves your issue, enable each plugin one by one while continuing to test until you find the plugin that causes the issue.

    If you don’t want to do this on your live site, you can clone your site to a staging environment, where you can test without affecting your users.

    If your host doesn’t provide staging facilities, a simple way to do it is using the free WP Staging plugin:
    https://wordpress.org/plugins/wp-staging/.

Viewing 1 replies (of 1 total)

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