Wordfenc Central Connection Issue – SSL

  • winterstreet

    (@winterstreet)


    7 years, 3 months ago

    I connected quite a few sites easily enough except the one hosted at Godaddy. In the connection issues details it says “OpenSSL SSL_connect: SSL_ERROR_SYSCALL in connection to adrwithdover.com:443” any idea?

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Support wfphil

    (@wfphil)

    7 years, 3 months ago

    Hi,

    I would like to have a look at your Wordfence diagnostics report. Please go to the top of the “Diagnostics” tab on the Wordfence “Tools” page. There will be a “SEND REPORT BY EMAIL” button to send the diagnostics report. Enter phil [at] wordfence [dot] com as the email and @winterstreet as the forum username please.

    Once you have emailed me the diagnostics report can you reply here to let me know that it has been sent. This is important in the unlikely event that your installation of WordPress is having an issue with sending mail.

    Thank you.

    Thread Starter winterstreet

    (@winterstreet)

    7 years, 3 months ago

    Thanks for the assistance. I just sent it to you.

    Plugin Support wfphil

    (@wfphil)

    7 years, 2 months ago

    Hi @winterstreet,

    Can you ask GoDaddy to update the OpenSSL version on the server and see if that fixes it.

    Thanks.

    Thread Starter winterstreet

    (@winterstreet)

    7 years, 2 months ago

    I asked and they said they can’t do that because it’s a shared environment.

    Plugin Support wfphil

    (@wfphil)

    7 years, 2 months ago

    Hi @winterstreet,

    Thank you for the update.

    The OpenSSL version is an old version and is the most likely reason for the failed connection that we can see currently.

    GoDaddy keeping server software up-to-date is important for all customers on the shared server so I would ask for your support ticket to be escalated.

    Thank you.

Viewing 5 replies - 1 through 5 (of 5 total)

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