no backup open basedir

  • Resolved bigsheep09

    (@bigsheep09)


    7 years, 3 months ago

    High everybody:

    when starting the backup of a fresh plugin installation I get:
    Verzeichnis /srv/www/htdocs/”user”/html/wp-content/uploads/backwpup-93fe1d-temp is not in open basedir, please use an other folder.

    Verzeichnis /srv/www/htdocs/”user”/html/wp-content/tmp/backwpup-93fe1d-logs is not in open basedir, please use an other folder.

    there have been two postings concerning the error with “open basedir”. Both had a solution, the one which might be promising: Can’t run backup job

    the following solution was posted:

    > duongcuong96

    > (@duongcuong96)

    > 8 months ago

    > @bearstudio
    > The problem may because of your server has some restriction about using absolute > path.
    > Please try to change it to relative path like uploads/backwpup-35d3a1-logs/
    > and try again.
    > Hope that help 🙂

    Actually I am not sure how or where to change to relative paths. It seems that its only possible to change the path for the log in the plugin settings, but I could not find a tab where to change the temp folder and it seems that the relative path given at settings > protocols is converted into a absolute path.

    Does someone have a hint how to solve this issue.

Viewing 4 replies - 1 through 4 (of 4 total)
  • happyAnt

    (@duongcuong96)

    7 years, 3 months ago

    @bigsheep09
    Please show me your server configuration by go to BackWPUp -> Settings -> Infomation -> and press “Get debug info”
    Thank you 🙂

    Thread Starter bigsheep09

    (@bigsheep09)

    7 years, 3 months ago

    here are the infos:

    WordPress-Version: 4.9.9
    BackWPup-Version: 3.6.7
    PHP-Version: 5.3.26 (64bit)
    MySQL-Version: 5.1.63
    cURL-Version: 7.21.2
    cURL-SSL-Version: OpenSSL/1.0.0c
    WP-Cron-URL:: http://”domain”/wp-cron.php
    Verbindung zum Server selbst:: Response-Test OK
    Document root: /srv/www/htdocs/”user”/html
    Temp-Verzeichnis:: /srv/www/htdocs/”user”/html/wp-content/uploads/backwpup-93fe1d-temp/
    Protokoll-Verzeichnis:: /srv/www/htdocs/”user”/html/wp-content/tmp/backwpup-93fe1d-logs/
    Server: Apache
    Betriebssystem: Linux
    PHP-SAPI: cgi-fcgi
    Aktueller PHP-User: “user”
    Maximale Skript-Laufzeit: 30 Sekunden
    BackWPup Maximale Script-Ausführungszeit: 30 Sekunden
    Alternative WP Cron: Aus
    WP Cron abgeschaltet: Aus
    Verzeichnis-Rechte: 0755
    Server-Zeit: 21:3
    Zeit der Website: 22:03
    Zeitzone der Website: Etc/GMT-1
    Zeitverschiebung der Website: 1 Stunden
    Sprache der Website: de-DE
    Zeichensatz des MySQL-Clients: utf8
    PHP-Memory-Limit: 200M
    WordPress-Memory-Limit: 40M
    Maximales WordPress-Memory-Limit: 256M
    Benutzter Speicher: 66,75 MB
    Deaktivierte PHP-Funktionen:: system, exec, passthru, popen, proc_open, escapeshellcmd, shell_exec
    Geladene PHP-Erweiterungen:: Core, PDO, Phar, Reflection, SPL, SQLite, SimpleXML, bcmath, bz2, calendar, cgi-fcgi, ctype, curl, date, dba, dom, ereg, exif, fileinfo, filter, ftp, gd, gettext, gmp, hash, iconv, imap, intl, json, libxml, mbstring, mcrypt, mhash, mysql, mysqli, openssl, pcre, pdo_mysql, pdo_sqlite, posix, session, shmop, soap, sockets, sqlite3, standard, sysvsem, sysvshm, tidy, tokenizer, wddx, xml, xmlreader, xmlwriter, xsl, zip, zlib

    happyAnt

    (@duongcuong96)

    7 years, 2 months ago

    @bigsheep09 sorry for the delayed response, I have checked the server info given, please uninstall BackWPUp then install it again, the issue should be gone.
    Thank you!

    happyAnt

    (@duongcuong96)

    7 years, 2 months ago

    @bigsheep09

    since we haven’t heard back from you, I’m going to mark it as resolved.
    If you’re still having problems, feel free to let us know ;),

    Btw, If you find BackWPUp is useful for you, we would really appreciate if you leave a positive review and rating.
    This would encourage us to develop new free features and provide free support 😀
    https://wordpress.org/support/plugin/backwpup/reviews/

Viewing 4 replies - 1 through 4 (of 4 total)

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