• Resolved surgelabs

    (@surgelabs)


    This is occurring in the backend of WordPress so above link not relevant.

    In the SG Optimization setting the PHP version is shown as “0”. Selection is greyed out with no option to select a php version to migrate. Also notice that the php version check functionality is not there.

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Author Hristo Pandjarov

    (@hristo-sg)

    SiteGround Representative

    Please, delete the plugin and install it anew. Clear your browser cache too. That’s a local browser cache which had stored previous version’s interface resulting in that behaviour. You won’t have to do this again since in upcoming versions we have mechanism to properly clear it.

    Thread Starter surgelabs

    (@surgelabs)

    Thanks for the reply. Deleted the plugin, cleared cache, and reloaded plugin. Still same status.

    Also deactivated all plugins except SG Optimizer but still same issue.

    Could this be generated from a setting in siteground account?

    Plugin Author Hristo Pandjarov

    (@hristo-sg)

    SiteGround Representative

    I’ve taken the liberty to login to your account and I can see all the available PHP versions listed properly. Trust me when I tell you it’s a browser cache. Could you try another one, please?

    By the way, you have different PHP versions for different folders in your account which is not a good thing to do. Your main folder is under PHP 7.0 but WordPress system folders like wp-content and wp-admin are under 5.6. This means that you have .htaccess files in those folders specifying different versions.

    Please, login to your site with FTP or the cPanel -> File Manager tool and edit those .htaccess files removing the lines that overwrite the main PHP version so you end up with a single PHP version per site. If you want, you can open a ticket ID requesting this and give me that ID here so I can handle it for you 🙂

    Thread Starter surgelabs

    (@surgelabs)

    Will do on the php versions. I played with those trying to see if that was the cause of another plugin issue that turned out to be a bad update.

Viewing 4 replies - 1 through 4 (of 4 total)

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