Plugin Support
Fernando a11n
(@fhaps)
Automattic Happiness Engineer
Hi @infinityformalities1,
I’m not sure of what you mean by “select option”. Can you elaborate?
I visited the site at infinityformalities.com but had no trouble clicking on links and menu items.
I removed the product but I re added it to show you what’s going on.. The only way I see around it is to remove all variations :/
Plugin Support
Fernando a11n
(@fhaps)
Automattic Happiness Engineer
Oh, I see what you mean now.
For variable products, if you click on the Select Options button, it doesn’t do anything.
Can you try temporarily switching your theme, to see if that might be the cause of it? I’d recommend activating the free Storefront theme to test this.
I switched the theme twice and I’m still running into some problems :/
when I deactivate my slider, I’m able to click on select options but it takes me to a quick view where I’m unable to select a product or add to cart :/ on the first theme I had it on.. On the new theme the select options is clickable but on the slider it isn’t..
Plugin Support
Fernando a11n
(@fhaps)
Automattic Happiness Engineer
What you describe seems to indicate that the issue is coming from the slider you are using.
I’d recommend switching your site to a default behavior, to confirm whether things are working correctly under that setup.
For that, you’ll want to temporarily switch your theme to Storefront, and then disable ALL of your plugins except for WooCommerce. Once you’ve done so, check to see if the button is working correctly.
If everything is solved, you’ll then have the certainty that it was one (or several) of the features you disabled what was causing these issues.
I’m going to contact the sliders support team again about the issue with the slider but if nothing changes my alternative is to not have variables on products.. Thank you for reaching out!
Plugin Support
Fernando a11n
(@fhaps)
Automattic Happiness Engineer
@infinityformalities1 Yes, if it comes to that you’ll have to choose between having a slider, or having variations.
Or you could also look for a replacement of the current slider solution you are using. Perhaps a different slider plugin could work?
Given that the source of the issue has been found, I’m marking this thread as resolved now. If you have any other questions, please feel free to open a new thread.
