Go to the settings on Post SMTP, click the “Message” tab.
Check the Email address field does not have the “Prevent Plugins and themes from changing the email address” set. It needs to be clear.
(Same goes for the name field – that needs to be cleared).
The email address set by other plugins (in your case Gravity) should then take precedence. If it’s still not correct, check for any other plugins that are setting the email address.
Hi, thanks for the quick reply. There is an email address and a name in the fields. The Email Address does have this box checked: “Prevent plugin and themes from changing this” the same box below (the name) does not. Are you saying to just uncheck this box and it will work are are you saying the fields need to be cleared (take out the email address and name)? Thanks
Yes, if you have those fields checked, Post SMTP will prevent other plugins from changing the email addresses.
So in your case, in Gravity forms, within the responses section, you set the From: / Reply To: fields within Gravity. (i.e. and setting the To: to the email address supplied by the form).
If you have those boxes ticked in POST SMTP, it will ignore the Gravity Forms settings.
You want plugins to be able to change these fields (i.e you want Gravity Forms to be able to set these fields).
Hope that makes sense…
Regards
Chris.
Love the Beagle site btw… I used to live in Fort Worth, (76137). Got both of my US doggies from a rescue centre and a dog rescuer based on Denton Highway !! Sadly both dogs have now passed away. If I were still in Texas, I’d probably have been suckered in to grabbing a Beagle (or two !!).
Hi, Thank you! I’ll let our client know that – you should adopt a dog where you live now – they make the world better 🙂
Thank you again!
Hi again – I marked resolved too soon – our client just tested and the same thing is happening – any other ideas? She said she’s using Gmail (though I don’t that that would matter) (her @domain email is forwarded to gmail)
Thank you!
In the Gravity Plugin, when you go to Notifications, they should have one or more Email notifications set up.
Make sure they are not using the default {admin_email} in the From Field, and verify they are using the correct form fields (merge tags) within the From Email/Reply To: fields.
If I get your requirements correct, they want the system to send them an email, but with the reply to set to that of the person who completed the form.
In that instance, in the Notifications -> Email they will need to set the Reply To: field to the merge field name of the email field within that form. So it should look something like {Email:4} where Email:4 is the field name for the email field within this particular form.
Just as a sanity check though, check the POST SMTP logs to make sure what is actually being set. Just in case in forwarding the emails (via her domain) to Google, and it’s Google setting the Reply To: field.
If the logs show it is being set correctly when it leaves the site, then you are at the mercy of Google.
Hi again – yes, the Gravity forms is set up with the correct reply to email tag {Email:2}
Well, in the log to the Admin it’s showing the from is what is set up in the SMTP plugin and it’s being sent to the Admin – there is no “reply to” info in the logs. The log where the customer filled it out the correct email address is in the reply to:
From: dfwbeaglebuddies.org email address
To: dfwbeaglebuddies.org email address
Reply-To: customer email
But, when she does click to reply from within her email address, it’s replying back to the dfwbeaglebuddies.org email address instead of the customer’s email address.
Hello, making sure you saw may latest message above thanks
Lucky you checked.
Taking my kids to bed so I will update in a hour or two.
Hi, checking on this again – can you help? She (the client at dfwbeaglebuddies.org) is still having the same issue.
Thank you!
In the plugin settings there is a value in the reply-to field?
