500 Error When Clicking Add New/Edit

  • Resolved absolutelyjustine

    (@absolutelyjustine)


    7 years, 4 months ago

    For some reason, this site has problems when I go to add a new episode to the podcast or edit an existing episode. I am able to add content to the site through WordPress’ default Posts, but not through the SSP plugin like I normally would.

    I have tried updating the permalink structure to the site. I have also grabbed a default wp-config file.

    I am able to access everything on the site with no problems. The only issue is when I go to do the edit or add new.

    I have this plugin on two other sites and they don’t have this error. I am able to edit and add new episodes with no errors.
    ———

    Request URL: http://www.hspnboxpodcast.com/wp-admin/post-new.php?post_type=podcast
    Request Method: GET
    Status Code: 500 Internal Server Error

    post_type=podcast

    ———

    Request URL: http://www.hspnboxpodcast.com/wp-admin/post.php?post=259&action=edit
    Request Method: GET
    Status Code: 500 Internal Server Error

    post=259&action=edit

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Contributor Jonathan Bossenger

    (@psykro)

    7 years, 3 months ago

    Hi @absolutelyjustine thanks for getting in touch with support.

    I notice you said this “but not through the SSP plugin like I normally would.”

    Has anything recently updated on your site? In other words, can you remember when it used to work, and if anything was updated since then. It might be a plugin or theme conflict.

    At the same time, would you be able to send me the debug output generated by installing this plugin – https://wordpress.org/plugins/debug-my-site – which will give me an idea of your full WordPress environment.

    Regards

    Thread Starter absolutelyjustine

    (@absolutelyjustine)

    7 years, 3 months ago

    Here’s what I get on the site. I had to change the theme recently because a theme that we had originally broke.

    We used to have this:
    SelaVersion: 1.0.17
    By Automattic

    Debug Information
WordPress Version: 5.0.3

PHP Version: 7.0.32

MySQL Version: 5.6.39

JQuery Version: 1.12.4

Server Software: Apache

Your User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/71.0.3578.98 Safari/537.36

Session Save Path: /tmp

Session Save Path Exists: Yes

Session Save Path Writeable: Yes

Session Max Lifetime: 1440

Opcode Cache:

Apc: No
Memcached: No
Redis: No
Object Cache:

Apc: No
Apcu: No
Memcache: No
Memcached: No
Redis: No
WPDB Prefix: wp_rgsf3h_

WP Multisite Mode: No

WP Memory Limit: 40M

Currently Active Theme: Button: 1.0.4

Parent Theme: button

Currently Active Plugins:

Akismet Anti-Spam: 4.1
Companion Auto Update: 3.3.6
Debug My Site: 1.0.3
Fresh Plugins: 1.0.7
Jetpack by WordPress.com: 6.9
Media from FTP: 10.10
Seriously Simple Podcasting: 1.19.15
Seriously Simple Stats: 1.2.2
Seriously Simple Transcripts: 1.0.1
Upload Max File Size: 1.2
Wordfence Security: 7.1.20
WPForms Lite: 1.5.0.4
WP Super Cache: 1.6.4
    • This reply was modified 7 years, 3 months ago by absolutelyjustine. Reason: adding in the previous theme we had
    Plugin Contributor Jonathan Bossenger

    (@psykro)

    7 years, 3 months ago

    Hi @absolutelyjustine, thanks for the update.

    In order to try and isolate the issue, we may need to do a little digging.

    Does your hosting provider offer you an option to set up a staging site, which is a copy of your live site, but usually on a slightly different domain name?

    If they do, would you be able to install a copy of your live site to the staging site, disable all other plugins but the Seriously Simple ones, as well as revert the theme back to a default theme, then check if the problem persists?

    My thinking here is that if you’re using this plugin elsewhere, and it works, then it might be a theme or plugin conflict on this current site.

    Regards

Viewing 3 replies - 1 through 3 (of 3 total)

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