Hi @upss1988
Can you try having the popup appear on a different page that doesn’t also have the form in the sidebar, or temporarily remove the sidebar item? We have a hunch that it’s because there are two loaded on the page, but would love some confirmation.
This detail may be causing all the issues listed above.
Mel
(@missikk2)
Hi, I’m having a similar issue on my site. I have reCAPTCHA enabled, but every time someone tries to submit my form, they get the “Failed reCAPTCHA check” error.
I have followed this tutorial: https://knowledgebase.constantcontact.com/articles/KnowledgeBase/17880?lang=en_US
The form in question is placed inside a popup. Is there any way to make the captcha work when the form is inside the popup?
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This reply was modified 7 years, 4 months ago by
Mel.
@missikk2 do you have a URL we could see and test the form at?
Mel
(@missikk2)
@constantcontact I talked with some of your customer support people and we figured out that the captcha wasn’t working because the form was inside a popup. The form itself was created with your plugin, but the popup was created using a different plugin.
For the moment, we have turned off captcha since the site is live and it was hindering people from being able to use our form. Is there a way to turn on and off captcha for separate forms instead of having captcha be a universal setting? It would be nice to be able to do that if we can’t get captcha to work in our form that is in a popup.
In any case, the form is on this site: http://projectbestlife.org/
Gotcha. Makes sense overall.
I know we have an open issue to disable the reCAPTCHA per-form, but this hasn’t been worked on for release quite yet.
We may need to do some poking at things to see if there is a way to prevent modal popup forms from clashing with any other forms found on the page, like in a sidebar or footer. Am kind of waiting for feedback from @upss1988 to see and confirm details around that.
Mel
(@missikk2)
@constantcontact Right on, thanks for your help! I’m glad that disabling reCAPTCHA on a per form basis is in the pipeline.
Any changes on your front @upss1988 ?
