Not sending order finished E-Mails

  • Resolved christianserrer

    (@christianserrer)


    7 years, 4 months ago

    Hello,

    on our website WooCoommerce is not sending the “order finished” E-mail. If I try to send the mail manually, I just get redirected to a blank page with the url-ending “/post.php”. Everything is updated and the issue just suddenly appeared without having changed anything on the homepage.

    It would be great if someone could help us how we can fix this issue.

    Thanks,
    Christian

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • kartikparmar

    (@kartikparmar)

    7 years, 4 months ago

    Hi @christianserrer,

    Is that custom order notification email or it is “Completed order” email notification of WooCommerce?

    – If it’s “Completed order” email notification of WooCommerce then the first thing you can do is to deactivate all the plugins except WooCommerce and set default WordPress theme and check if the issue still persists or not.

    – If its custom order notification email added by some plugin then you will need to contact plugin author to resolve this issue.

    Thread Starter christianserrer

    (@christianserrer)

    7 years, 4 months ago

    Hi @kartikparmar

    thanks for your answer. It is the “Completed order” email notification of WooCommerce. The issue is still there, even with all other plugins deactivated and the default theme.

    Any help would be great!

    Thanks,
    Christian

    Phillip C. a11n

    (@phillipwoo)

    7 years, 2 months ago

    Hi Christian,

    Can you tell me if this functionality worked prior to this? Also, can you please review the linked document below and let us know if you can determine the kind of email issue your site is specifically having?

    https://docs.woocommerce.com/document/email-faq/

    Thanks!

    Phillip C. a11n

    (@phillipwoo)

    7 years, 1 month ago

    It looks like it’s you may have found a solution to this. I am going to mark this as Resolved at this time. If you have another issue please feel free to open a new post. 🙂

    Thanks!

Viewing 4 replies - 1 through 4 (of 4 total)

The topic ‘Not sending order finished E-Mails’ is closed to new replies.