When you check Live Traffic and filter for “Blocked” or “Blocked by Firewall” do you see the request there? Does the expanded view show a message in red indicating the problem? Have you tried putting the firewall into learning mode and then performing the action that is causing a 403 error?
Tim
G’day WFSupport,
Thanks for your detailed response, much appreciated.
When I attempted to enable ‘learning mode’I found that that option was not available for the following reason:
Web Application Firewall Status
You are currently running the Wordfence Web Application Firewall from another WordPress installation. Please click here to configure the Firewall to run correctly on this site.
My websites are hosted by Siteground – adventuresportnq.info and herbertonne.com.au
The second site is new (still setting it up) and it is this site that the problem occurs on.
Our primary site has been running Wordfence for 18+ months and it is a life saver. I installed Wordfence on Herbertonne.com.au and it appears to have been linked with adventuresportnq.info’s Wordfence and that’s fine except Although I follow the direction after clicking ‘click here to configure’- download access, took note of this “NOTE: If you have separate WordPress installations with Wordfence installed within a subdirectory of this site, it is recommended that you perform the Firewall installation procedure on those sites before this one.” (Adventuresportnq has been previously installed). Then click ‘continue’, but the problem does not go away. Should I be editing the ‘public_html/wordfence-waf.php’ file? If so, how?
Any other fixes?
BTW, by enabling learning mode on the adventuresportnq website, I have been able to successfully import the CSV files into Tablepress.
Because the firewall for herbertonne is not yet completely set up I don’t have a ‘all firewall option’!
Again I appreciate your support and assistance – pity this forum does not allow attachments as it would have been much easier to explain the issues!
regards from Down Under
Mike
In the previous lengthy post, download access should have read Downloaded HTAccess!
Go ahead and try setting up the firewall. Choose ‘manual installation’.
Copy the firewall path (without the quotes!) and then login to your Siteground control panel.
Go to the PHP variables manager and click there.
On the next page pick the installation folder for the new blog. (see image at https://postimg.cc/hJkwwZFv)
The next page should show you the current variables. You will see one for the auto_prepend_file already there. (see https://postimg.cc/McsQ9Nh2)
Clear the entry for the auto_prepend_file and add the correct value, then make sure and check “Apply changes to all sub-directories?” and hit save.
See if that optimizes the firewall and allows you to whitelist the action.
Tim
