Site is down and no admin page!

  • Snax

    (@snax)


    7 years, 5 months ago

    Hi all,

    I seem to not be the only one with this problem, but am wondering what is specifically wrong here in my case.

    My site is now just a blank page now on Safari and an Http Error 500 message on Google. I also can’t access my admin page.

    Wordpress suggested deleting my cache and cookies but Id rather not if it’s something else.

    Can anyone out there help? I’m really not good with coding and anything fancy so I don’t know what to do. I do know that WordPress was updated yesterday. Don’t know if this might be the cause. My domain is not expired.

    Thank you!

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Moderator Steven Stern (sterndata)

    (@sterndata)

    Volunteer Forum Moderator

    7 years, 5 months ago

    Errors like this are logged. Check the error log on your server. If you can’t find the log, please contact your host.

    Meantime, enable wp_debug and wp_debug_log and after an error, look at wp-content/debug.log to see if anything gets logged there. https://codex.wordpress.org/Debugging_in_WordPress

    You can also try this: Please attempt to disable all plugins, and use one of the default (Twenty*) themes. If the problem goes away, enable them one by one to identify the source of your troubles.

    If you cannot access wp-admin, there are other ways to deactivate plugins.

    Tim Burkart

    (@bigmoxy)

    7 years, 5 months ago

    I realize HTTP 500 errors are generic but the first thing I would check are my memory settings. I have my site memory limit set at 256M. You should have at least 128M and more if you are using WooCommerce.

    Thread Starter Snax

    (@snax)

    7 years, 4 months ago

    Thanks, but clearly this is WordPress’s fault. Why should I be bothered to go through and fix all this stuff I don’t understand anyway, when I changed nothing on my end. This sucks! WordsPress should fix this for me!!

    Moderator Steven Stern (sterndata)

    (@sterndata)

    Volunteer Forum Moderator

    7 years, 4 months ago

    You misunderstand how things work. WordPress.org provides you with FREE software and VOLUNTEERS provide support for you to use the software on any number of hosts. You are not “our” customer.

    Also, you may not have changed anything, but your web site is a in a complex ecosystem on its host and changes there might break things with the site.

    Some simple diagnostic testing can help us help you. We will help you, but you have to be part of the process. If you feel that you want a site where someone else is responsible, consider moving your site to wordpress.com, some other managed WordPress hosting company, or a different platform altogether.

    Anyhow….

    Errors like this are logged. Check the error log on your server. If you can’t find the log, please contact your host.

    Meantime, enable wp_debug and wp_debug_log and after an error, look at wp-content/debug.log to see if anything gets logged there. https://codex.wordpress.org/Debugging_in_WordPress

    You can also try this: Please attempt to disable all plugins, and use one of the default (Twenty*) themes. If the problem goes away, enable them one by one to identify the source of your troubles.

    If you cannot access wp-admin, there are other ways to deactivate plugins.

Viewing 4 replies - 1 through 4 (of 4 total)

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