False detection | WordPress.org

Resolved shembelcut
(@shembelcut)

7 years, 6 months ago

There are tons of false spam detection and based on my review, 95%+ of them has an IP and email with 1 or 0 spam report!
So I have to go through all the logs everyday to manually whitelist them which doesnt really make any sense.
Is there any way to avoid these IPs or emails being flagged as spam ?

The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)

Plugin Support amagsumov
(@amagsumov)

7 years, 6 months ago

Hello.

it seams that the plugin is disabled.

Could you please enable the plugin so we can test it.

Also, please, create the ticket in our support system:
https://cleantalk.org/my/support/open

WordPess.org Support Forum is for plugins only.

Your CleanTalk Control Panel: [ https://cleantalk.org/my/ ].

Best regards.

Thread Starter shembelcut
(@shembelcut)

7 years, 6 months ago

Thanks for your response.

Just created a ticket with more details.
The plugin was always enabled though.

Plugin Support amagsumov
(@amagsumov)

7 years, 6 months ago

Thank you!

We have replied to your ticket #9654
https://cleantalk.org/my/support/open

Write back anytime.

Best regards.

Viewing 3 replies - 1 through 3 (of 3 total)

The topic ‘False detection’ is closed to new replies.

3 replies
2 participants
Last reply from: amagsumov
Last activity: 7 years, 6 months ago
Status: resolved