New subscribers are not getting registered

  • unster

    (@unster)


    7 years, 6 months ago

    Hi,
    I’ve recently installed your plugin. I’ve inserted form by php code into my woocommerce instance. I’ve double checked settings and mails are being sent from my site.

    New subscribers are not getting saved into subscriber database no matter if I select single or double opt-in.

    The repro steps are like this:
    – user enters product page,
    – he/she fills-in the form: provides name and email address, press submit,
    – CONFIRMATION OF REGISTRATION IS DISPLAYED,

    As Admin I enter plugin settings, checks subscribers list – no new entries.

    I’ve disabled all caching mechanisms, no help.

    Please advise.

    Tom.

    The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)
  • Aditya Shah

    (@ethicaladitya)

    7 years, 6 months ago

    Hi,

    I checked your site and found out that you are not using Email Subscribers but sendpress, can you recheck and let me know if I am at a wrong page?

    I tried signing up on this page: https://nunubaba.pl/produkt/plakat-kawa-kawusia

    Lizna

    (@liznag)

    7 years, 6 months ago

    Hi I’m having the same problem on https://www.lefamishedcat.co.za/
    New subscribers aren’t being captured to the subscription list, I tried with and without double opt in. Confirmation email never gets sent.

    Current subscribers in the list do receive emails.

    Aditya Shah

    (@ethicaladitya)

    7 years, 6 months ago

    Hi Liznag,

    I tried subscribing your blog from the footer widget and I have received the email. However, the one from on the pop-up doesn’t seem like an Email SUbscribers form. Can you please check and let me know about it?

    Lizna

    (@liznag)

    7 years, 6 months ago

    I ended up using another subscription form as the website was live and I was scared my client will be losing subscribers. Thank you

    Aditya Shah

    (@ethicaladitya)

    7 years, 6 months ago

    Hi,

    I can help you regarding the issue, if you still wish to use Email Subscribers, you can activate it and put the subscribers’ form on a private page and let me know about it.

Viewing 5 replies - 1 through 5 (of 5 total)

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