Hi @equusport,
Thank you for bringing our attention or compatibility with GSuite Groups.
We will investigate the issue and will try to replicate and fix.
Thread Starter
Lauren
(@equusport)
You are more than welcome! I talked to Gsuite support as well and they checked all our logs and such and said all email was being delivered to groups correctly prior to activation (we’ve been using groups for over 2 years) and that it had to do with the plugin not sending emails from WP to our groups at all – in our logs it showed no emails even showing to be “delivered” but rather they just “didn’t exist”.
As soon as we deactivated the plugin all our WP emails began sending to groups again (we really only have 2 places they come from ourside of woo – contact form 7 and a product inquiry plugin, one to info@ and the other to sales@ group).
We even turned off all “forced” settings to no avail. Not sure what the hiccup is but I do know that no emails were being sent to groups with the plugin activated but resumed correct sending as soon as we took it off the website.
Super bummed!
Please let me know what you find out – also happy to give you access to our dev site if that would help you see what we saw.
Lauren
Thread Starter
Lauren
(@equusport)
Hey @slaffik & WP Mail – any update on this bug?
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This reply was modified 7 years, 4 months ago by
Lauren.
Hi @equusport,
I’ve reviewed G Suite, Groups for Business settings.
Are you sure that your group (that you are trying to send emails to) actually has all the settings correctly saved? That anyone from the internet can post to it?
Thread Starter
Lauren
(@equusport)
@slaffik YUP! We’ve been using groups for 3+ years with our customers and have no issues. We even submitted a ticket to Google to double check and all came back clear.
The truly odd part of this is when we did an audit of the logs it looks like when we set up your plugin with google groups it doesn’t even send from WP. It is almost like there is something blocking it because when we looked at the gsuite logs as well as WP email logs there weren’t even any emails that were sent and then undelivered.
I really think this is a bug with your plugin that is stopping emails to gsuite groups dead in their tracks.
@equusport
In order to troubleshoot further, I’ll need to collect more details. When you get a chance, would you please go to https://wpforms.com/contact/ and click the ‘Complete a Form’ button on the right side? This will allow you to submit a ticket without a WPForms account. Please mention there in your message my name (Slava) with a link to this thread and/or short description of a problem, so I will be notified by our support team.
Thread Starter
Lauren
(@equusport)
I did that initially and was basically told to take a hike haha which is why I posted here. I will gladly do it again and would happily give you access to our dev site if that would help you hunt down the bug. Submitting now!
Thanks!
Lauren
Thread Starter
Lauren
(@equusport)
@slaffik I would love an update on this. It still appears to be a major bug that prevents us from using your plugin. Please let me know!
