Thank you so much.
I have reviewed and the folder is still empty both on the web and on the PC (Mac)
Hi,
Please could you send us a copy of the latest backup log?
The contents will be too long to post here directly, but you can use an online service such as Pastebin, and post the link here.
Hi,
The log file says that you have not yet authenticated with Dropbox. If you go to your UpdraftPlus settings page, is there no message about that? There should be a link to click to authenticate.
David
Hi,
Apologies for the delay.
From the logs, it appears that the plugin is not correctly authenticated with Dropbox.
Please could you re-authenticate with you Dropbox account?
This can be done via the Dropbox remote storage settings.
Thanks but I’m already authenticated.
I share you in the same link two images
https://www.dropbox.com/sh/dujfz9np9kf4oxf/AACBJVPpKV3xWlAq8duH-2SFa?dl=0
I have the folder in my dropbox but it’s empty
Hi,
What happens if you click the link in the screenshot to re-run the authentication procedure, and then try a new backup re-authenticating?
David
Thanks finally I have the backup in my dropbox I have 5 files is it correct? I share you two images in the same link, Do i need to upgrade the plugin ???
https://www.dropbox.com/sh/dujfz9np9kf4oxf/AACBJVPpKV3xWlAq8duH-2SFa?dl=0
Plugin Contributor
aporter
(@aporter)
Hi,
Sorry about the delay
Yes that is correct, as your site grows you may end up with more backup files as it may become to large to put all in one zip file so you will end up with for example themes.zip themes2.zip
Best Wishes,
Ashley
