Hi @bananenkopf,
If you have purchased our Verified users extension or our bundle and you need help, you will need to submit a support ticket via our website as we are only allowed to provide support on this forum for the free plugin hosted on the wordpress.org website.
To submit a ticket, please login to our website using the email used on checkout and go to this page:
https://ultimatemember.com/support/ticket/
Thank you for supporting Ultimate Member with your purchase!
Regards.