User profiles not displaying correctly

  • mama23kids

    (@mama23kids)


    7 years, 6 months ago

    I see all these beautiful member profiles pictured, and your plugin is touted as being easy to use. So why do my user profiles look quite terrible and there is no way to change them. Even when I try to update the settings, there is no change to the front end. Help!

    I’d really like to find a way to use your plugin as an alternative to Buddypress.

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support Ultimate Member Support

    (@ultimatemembersupport)

    7 years, 6 months ago

    Hi @mama23kids,

    It looks like you have a conflict with your theme or with nonstandard page editor plugin e.g. Visual composer, Divi page builder etc. Do you have these kinds of plugins?

    Please do a quick conflict test by disabling all plugins except Ultimate member and switching to the default WordPress theme and see if this issue goes away.
    Here is the doc on how to do a conflict test if you are not sure how to do it.

    Regards.

    Thread Starter mama23kids

    (@mama23kids)

    7 years, 6 months ago

    Yes, I use Divi theme and Divi page builder. Is there a way to fix this type of conflict?

    Thread Starter mama23kids

    (@mama23kids)

    7 years, 5 months ago

    @ultimatemembersupport I’m still looking for the answers to this question! I would really like to upgrade and become a paying customer. However, I need to know the basic stuff will work with my theme before I do. Are there known incompatibilities with Divi and other page builders? Changing themes is not an option.

Viewing 3 replies - 1 through 3 (of 3 total)

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