It could be due to a missing closing div tag that usually can cause this kind of issue. Are you using the [select-faq] shortcode to display the test FAQ? If so, then could you please check if you face the same issue when you use the [ultimate-faqs] shortcode? If this is the case, then we’re aware of a similar issue with the [select-faq] shortcode and are working on testing out a fix for it.
Hi jdesert,
Sorry we forgot to add to our previous message:
1) Along with updating UFAQ, did you recently update your theme as well? We’re asking because it appears that your theme footer height is based off of the height of the main page content.
For example, if we add more FAQs, the footer height decreases:
2) For the FAQ single post pages, it would be your theme that controls the look and layout. Because the FAQs are a custom post type, the single post page for FAQ posts would, by default, make use of your theme’s single.php template file.
If you’d like to modify the single post page for FAQs, we’d suggest duplicating your single.php file and creating one specifically for our post type, as discussed here: https://codex.wordpress.org/Post_Type_Templates. Our post type is called “ufaq”, so you’d want to call your template file “single-ufaq.php”.
2b) We did see some CSS that might be overriding the h1 styles, but it doesn’t seem to be coming from our plugin, so we also wanted to ask:
Do you have any plugins installed that allow you to add custom CSS to your site?
Hi, just using [ultimate-faqs] on test page – I’ll work though your suggestion in a little while. UK based.
Thanks Julian
Ok, have Header & Footer Scripts, Digital Liberation but only to load tawk.to plus Cookie Notice, dFactory – these existed when FAQ Ok so not convinced these interfering.
Most likely issue was when page url coincided with a post category i.e /news both category and single page. Now changed but I think with WordPress redirects / permalinks switch or something this has corrupted a file or sql entry?
I need to hand completed site off with as standard build as possible so not keen to create a dedicated post page with custom php.
Site is staging so maybe best to export only pages and recreate everything else from scratch, especially posts…
Thanks for help
Hi jdesert,
We suspect the issue to be with the theme you’re using and it seems that the footer isn’t floating to the bottom. Footers generally remain constant in height and do not change size with respect to the content in main container which doesn’t seem to be with this theme. So could you momentarily switch to a different theme such as “Twenty Seventeen” and see if that’s the reason for this misalignment? Another way you could test this is by placing some other small content on a page and see if the footer is still this way?
Yes defo issues with Salient theme footer. However setting the footer issue to one side FAQ still not happy with this theme – to test this I installed FAQ plugin + upgraded to premium into another Salient site and there are similar conflict issues:
http://mannofield-hucclecote.co.uk/test/
This is a very simple site and does not have plugins Header & Footer Scripts, Digital Liberation or Cookie Notice, dFactory
In the FAQ styling settings Q & A font requested is Roboto 15 #8a3c7a – this is being overridden by Salient. Also Comments are set to off both in FAQ settings and WordPress but they appear.
I’m afraid unless there’s something obvious to correct I’ll have to uninstall. Thank you for your help. Julian
Hi Julian,
If you’re able to disable the theme and make the FAQs work then definitely there’s some issue with the theme. You should consider contacting the developers of the theme and see if they have any suggestions on this issue. Also, the comment form that you mentioned is not being added by the UFAQ plugin.
