Scan Error

  • Resolved doktorneder

    (@doktorneder)


    7 years, 6 months ago

    Scan Failed
    The current scan looks like it has failed. Its last status update was 5 mins ago. You may continue to wait in case it resumes or stop and restart the scan. Some sites may need adjustments to run scans reliably. Click here for steps you can try.

Viewing 4 replies - 1 through 4 (of 4 total)
  • wfasa

    (@wfasa)

    7 years, 6 months ago

    Hi @doktorneder!

    Please enable Debug mode in Wordfence via Tools > Diagnostics. The option is located at the bottom of the Diagnostics page. Once you’ve enabled that, run a scan again. You will now be able to see all files that are being scanned and any errors that may be occurring during the scan in the scan log.

    If you are unsure of how to interpret the scan log, copy out the 20 or so last rows from it after the scan has failed and paste them here in the forum. Make sure you remove sensitive details from the log as appropriate (for example your domain name).

    Thanks!

    Thread Starter doktorneder

    (@doktorneder)

    7 years, 6 months ago

    Hi @wfasa

    [Sep 24 17:42:22:1537800142.334272:10:info] SUM_START:Scanning for unknown files in wp-admin and wp-includes
    [Sep 24 17:42:22:1537800142.331036:10:info] SUM_START:Scanning for known malware files
    [Sep 24 17:42:22:1537800142.329188:10:info] SUM_DISABLED:Skipping plugin scan
    [Sep 24 17:42:22:1537800142.328617:10:info] SUM_DISABLED:Skipping theme scan
    [Sep 24 17:42:22:1537800142.326640:10:info] SUM_START:Comparing core WordPress files against originals in repository
    [Sep 24 17:42:22:1537800142.323762:10:info] SUM_ENDSUCCESS:Fetching list of known core files from Wordfence
    [Sep 24 17:42:22:1537800142.322198:10:info] SUM_START:Fetching list of known core files from Wordfence
    [Sep 24 17:42:22:1537800142.319302:10:info] SUM_ENDSUCCESS:Fetching list of known malware files from Wordfence
    [Sep 24 17:42:22:1537800142.316308:10:info] SUM_START:Fetching list of known malware files from Wordfence
    [Sep 24 17:42:22:1537800142.313129:10:info] SUM_ENDSUCCESS:Fetching core, theme and plugin file signatures from Wordfence
    [Sep 24 17:42:19:1537800139.858380:10:info] SUM_START:Fetching core, theme and plugin file signatures from Wordfence
    [Sep 24 17:42:19:1537800139.838452:10:info] SUM_ENDOK:Checking for future GeoIP support
    [Sep 24 17:42:19:1537800139.836599:10:info] SUM_START:Checking for future GeoIP support
    [Sep 24 17:42:19:1537800139.831839:10:info] SUM_ENDOK:Scanning to check available disk space
    [Sep 24 17:42:19:1537800139.829447:10:info] SUM_START:Scanning to check available disk space
    [Sep 24 17:42:19:1537800139.824418:10:info] SUM_ENDOK:Scanning DNS for unauthorized changes
    [Sep 24 17:42:19:1537800139.390863:10:info] SUM_START:Scanning DNS for unauthorized changes
    [Sep 24 17:42:19:1537800139.384927:10:info] SUM_ENDOK:Checking for the most secure way to get IPs
    [Sep 24 17:42:19:1537800139.372170:10:info] SUM_START:Checking for the most secure way to get IPs
    [Sep 24 17:42:17:1537800137.367753:10:info] SUM_PAIDONLY:Checking if your site is on a domain blacklist is for paid members only

    • This reply was modified 7 years, 6 months ago by doktorneder.
    • This reply was modified 7 years, 6 months ago by doktorneder.
    wfasa

    (@wfasa)

    7 years, 6 months ago

    Thanks @doktorneder,
    Sorry for the late reply. This seems like a strange place for the scan to stop. There is no error message at the end of the log, the log just ends like that?

    I’d recommend you then look at your PHP error logs to see if you can find an error message there. You may be able to find the php error logs via the “Logs” section on the Wordfence > Tools > Diagnostics page.

    wfdave

    (@wfdave)

    7 years, 4 months ago

    Hi @doktorneder,

    We haven’t heard back from you in a while so I’ve gone ahead and marked this thread as resolved.

    if you’re still having issues with Wordfence, please feel free to open another thread.

    Thanks!

Viewing 4 replies - 1 through 4 (of 4 total)

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