Hello @piontekova,
Thanks for writing to us. We are sorry to hear about your issue. The message you are seeing can be displayed when user has not been assigned to a group.
To rectify this, refer to following steps:
1- Login into WordPress dashboard area (wp-admin)
2- Go to All Users page
3- Locate the user facing issue with editing on front-end and click on edit link for him/er.
4- For “User Group(s)” option, make sure that group has been selected. If not, assign one, and update.
In case you still have questions or concerns, feel free to write back. We will be happy to provide any required details.
Also, for faster response, you can always raise a ticket on our site here: https://profilegrid.co/contact-us-2/
Thank You for Your quick response.
The problem is that every user on my site is facing this issue. Even me as a admin.
Every user is assigned to a group. I even tried to switch him to another, uninstall all plugins, but nothing works.
Isn’t there another reason for displaying this message?
Thanks for your further response. We will require some confidential access details to analyze the issue directly on your site. It will help in providing speedier resolution. Could you please let us know your email ID, so that our experts can reach out to you via secure ticket portal with next steps to work towards resolution.
Alternatively, as suggested in my previous email, you could directly raise the ticket here: https://profilegrid.co/contact-us-2/
Do mention this wordpress.org ticket link when you create ticket.
Hi,
We just wanted to followup on our last message. We are still waiting for you to raise the support ticket or provide us your email ID, so that we can request the required access details in order to analyze and resolve the issue.
Hi,
Our experts have been analyzing this issue further, and we have found the issue. Our team is working on to fix it right away and we will launch an update within 48 hours to rectify it.
We thanks you for reporting this and waiting patiently.
