Lost Password not working

  • accend4web

    (@accend4web)


    7 years, 8 months ago

    Hi,

    I have a private page on my website which you have to be registered to view, so if your not when you get to the page you are re-directed to the Log In page above.

    This is all fine, and I have resolved an earlier issue, but now I find that the ‘Lost Password’ option doesn’t work properly, it tries to re-direct you to the the ‘Account’ page which obviously you cant access without logging in.

    So does anyone have any ideas whats going wrong here.

    Cheers

Viewing 5 replies - 1 through 5 (of 5 total)
  • Moderator tobifjellner (Tor-Bjorn “Tobi” Fjellner)

    (@tobifjellner)

    7 years, 8 months ago

    The “lost password” functionality seems to be there, but the link for “lost password” is incorrect on the login page.

    Try by visiting …/wp-login.php?action=lostpassword

    Perhaps you’re using some security plugin that alters the login page?

    Thread Starter accend4web

    (@accend4web)

    7 years, 8 months ago

    Hi Tor,

    Ye that works fine, its strange isnt it. Umm you think its a plugin issue do you?

    I dont think I have anything security wise as a plugin, but will check. I do have a plugin that re-directs users who land on private pages to the log in screen, but that in effect is good as then the lost password option comes into play there.

    Moderator tobifjellner (Tor-Bjorn “Tobi” Fjellner)

    (@tobifjellner)

    7 years, 8 months ago

    If you open one extra browser window in a “private session”, then you can try to deactivate your various plugins, one at a time, while opening the login page in the “private” session to see if the link for lost password will be correct.

    If you find that a plugin causes this, then it would be good to let the author of that plugin know about the problem.

    Thread Starter accend4web

    (@accend4web)

    7 years, 7 months ago

    I don’t believe it, the one plugin you really need and its the one causing the problems, it was Woocommerce, so have let them know via their support forum.

    Thanks for the pointers

    Moderator tobifjellner (Tor-Bjorn “Tobi” Fjellner)

    (@tobifjellner)

    7 years, 7 months ago

    I don’t think that WooCommerce is the only culprit here. Most probably, there’s a clash between it and some other plugin, and you happened to try WooCommerce first.

Viewing 5 replies - 1 through 5 (of 5 total)

The topic ‘Lost Password not working’ is closed to new replies.