Compliance State? Can’t re-subscribe?

Example of an error from the log

[2018-09-11 09:52:33] ERROR: Form 24199 > MailChimp API error: 400 Bad Request. Member In Compliance State. i********@gm***.com is in a compliance state due to unsubscribe, bounce, or compliance review and cannot be subscribed.
Request: PUT https://us1.api.mailchimp.com/3.0/lists/02***517/members/4be38fc***4fff4e3c1298 - {"email_address":"i********@gm***.com","interests":{"a77***2e8":true},"merge_fields":{},"status":"subscribed","email_type":"html","ip_signup":"69.***.50.***"}
Response: 400 Bad Request - {"type":"http://developer.mailchimp.com/documentation/mailchimp/guides/error-glossary/","title":"Member In Compliance State","status":400,"detail":"i********@gm***.com is in a compliance state due to unsubscribe, bounce, or compliance review and cannot be subscribed.","instance":"df1d347c-baf8-***-***-b58cc7b0ce74"}

• This reply was modified 7 years, 9 months ago by dailce.

I did get in contact with Moneris, seems like they don’t know what to say, their response:

This is a quick update to our earlier chat conversation regarding your signup forms. The form was being added in through MC4WP. Here’s a quick screenshot of the form – https://XXXXX . You’ll need to contact WordPress to ensure the signup form was up to date, for example if you needed to update permissions, or if there was any setting that needed to be changed. To clarify a bit more on what I mean- since the signup form was provided by WordPress, not by MailChimp, the settings will need to update within WordPress.

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I’m not totally sure. So on our wordpress site I get the error using the email when I try to resubscribe. The email hasn’t been used multiple times, just unsubscribed once.

Now if I go to mailchimp > formbuilder > and use the link they give for the same form/list then signing up works >>> step one enter email, click sign up, and they then provide a recaptcha to confirm. Maybe your plugin needs a time stamp of recapthca of some kind?

EDIT: I disabled the recpatcha setting in mailchimp list, and tried testing the embedded form from within mailchimp, and it seems to resubscribe with no issues. I still can’t resubscribe with your plugin though… hopefully there is a fix laying around.

• This reply was modified 7 years, 9 months ago by dailce.