Without seeing your file structure, it is hard to resolve.
Thread Starter
yyt123
(@yyt123)
And now the website says “This page isn’t working, it is currently unable to handle this request.
HTTP ERROR 500”
Maybe there is the server’s issue? Please help.
Go to the file manager inside cpanel. Move over to wp-content > plugins and rename this folder to something else. Now try reloading your site. If it works, then go to the settings > permalinks and hit the save button only. Now rename the plugins folder to the original.
Thread Starter
yyt123
(@yyt123)
Hi Amit @apprimit Thanks for the reply. I just checked my file structure. Under the public folder, I have 4 folders, which is .pki, wp-admin, wp-content and wp-includes. However, as I check every folder I found that there is wp-include folder inside wp-admin and wp-content folder, I guess it is probably because I use the FileZilla to drag the folders around. When it first happened, the website showed something like ‘the child theme folder is not available’ but after I changed file structure like what I said in the beginning, the website says ‘HTTP ERROR 500’. So what I have assumed is since I have too many wp-include folders on my server, it may exceeds the wp memory limit, and that’s why it is showing ‘error 500’. So I’m guessing I need to delete other wp-include folders under wp-admin and wp-content? Please give me some suggestions. Thank you.
Hi,
wp-include folder should be remain in your root folder along with wp-admin and wp-content.
Check the file structure here – WordPress file
Delete wp-include folder inside from the wp-admin and wp-content folder.
Thread Starter
yyt123
(@yyt123)
Thanks for following up. Amit @apprimit
After I delete the wp-include folder as you suggested, the website is still showing the http error 500, is there anything else I could do?
Thanks in advance.
Rename the plugin folder name to the something else e.g plugin.old in wp-content > plugins.
rename the .htaccess file in your root folder to something else e.g .htaccess.old.
try reloading your site. if it works, go to the settings > permalinks and hit the save button. It will generate a new .htaccess file.
now rename the plugin.old folder name to the original one that is plugnis.
hope it will work.
Thread Starter
yyt123
(@yyt123)
@apprimit
I tried to rename the folder and .htaccess file, the web is still not working. What will be the last thing I could do about this?
The last thing you could do is to update your wordpress core file. Please Read this guide.
