Terrible support

  • Mau

    (@mauricio-gouvea)


    7 years, 8 months ago

    I’ve been exchanging emails for almost 30 days and it seems that the support team is unable to understand my issues. The client’s website is going online with those issues because we cannot wait anymore. Huge disappointment.

    • This topic was modified 7 years, 8 months ago by Mau.
Viewing 3 replies - 1 through 3 (of 3 total)
  • Moderator Jan Dembowski

    (@jdembowski)

    Forum Moderator and Brute Squad

    7 years, 8 months ago

    Hi Mau, it looks like you’ve tagged this as “Elementor Pro”. I’m leaving the review in place because it is part of the experience of this plugin. The upsell part.

    That said: the terms that Elementor Pro has are very non-GPL friendly.

    https://elementor.com/terms/

    See the part about “Prohibited Distribution”. Were I the Master And Ruler Of The Open Source GPL WordPress Universe™ (I’m not) then this plugin would be removed from here as well until that was fixed.

    The GPL is taken seriously here.

    I’m going to leave this review open for now to provide the author a chance to reply then I will close it. That “pro” plugin has no place on this site.

    Thread Starter Mau

    (@mauricio-gouvea)

    7 years, 8 months ago

    Hi Jan,

    Sorry if I’m posting on the wrong place. But I’m using this site to do a review of this product because I haven’t found another proper place to do it.

    Lisa R

    (@lisaelementor)

    7 years, 4 months ago

    Hey @mauricio-gouvea, I’m sorry you were having trouble with our support team. Are you still experiencing any issues with Elementor? I’ll be happy to help!

Viewing 3 replies - 1 through 3 (of 3 total)

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