Thumbnails Not Showing On Mobile

  • Resolved daxtrader54

    (@daxtrader54)


    7 years, 8 months ago

    Hi guys, love this plugin, it has helped me a lot. I am using 2.0.2. I have read through some forum posts, but do not seem to find a similar issue to mine.

    Hopefully you can help. I am using your shortcode with the Brizy page builder, perhaps there is a conflict between the two plugins, but when I am trying to view the “Technical Analysis Articles” section on a mobile [ redundant link removed ], there is no thumbnail image showing. The thumbnails show on a computer browser, just not on the mobile browser. Turning the mobile sideways does not fix the problem either, I can’t seem to figure out where the conflict is.

    I have tried different ‘layouts’ under the display settings. They all work on a computer browser, but do not show the thumbnail on the mobile browser. I have tried different ‘sizes’ of thumbnail. I have also tried toggling the ‘disable responsive image’ option. Unfortunately, no combination of options seems to work.

    Any help would be appreciated. Thank you

    • This topic was modified 7 years, 8 months ago by Jan Dembowski.

    The page I need help with: [log in to see the link]

Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Author Content Views

    (@pt-guy)

    7 years, 8 months ago

    Hi there,
    Thank you for contacting us.

    I checked your page and couldn’t see the images too.
    The actual images were replaced by this empty image:
    data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7

    That should be caused by the lazy-load (or similar) feature of the theme, or another plugin.
    Does your theme have this feature?
    If so, please disable it then check if you see the images now.

    Thank you,

    Thread Starter daxtrader54

    (@daxtrader54)

    7 years, 8 months ago

    Hello, yes you were correct, the lazy load feature was selected. I have since disabled the option and others similar (‘load images on scroll’ was actually the offending option)

    Thanks for your help

    Plugin Author Content Views

    (@pt-guy)

    7 years, 8 months ago

    Thank you for your reply.

    I can see images on your site now.
    Do you see them now?

    Can I close this ticket?
    Thank you,

    Moderator Jan Dembowski

    (@jdembowski)

    Forum Moderator and Brute Squad

    7 years, 8 months ago

    Side note to pt-guy: Don’t call them “tickets” OK? That gives people a very wrong impression. This is a 100% volunteer support forum with topics.

    If you call them tickets then users will think they’re “customers” and they’re not. It’s a very different relationship.

    Plugin Author Content Views

    (@pt-guy)

    7 years, 8 months ago

    Thank you for your correction, Jan.
    Much appreciate!

    Thread Starter daxtrader54

    (@daxtrader54)

    7 years, 8 months ago

    All sorted, can now be closed, thanks

Viewing 6 replies - 1 through 6 (of 6 total)

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