Sender email does not change

Dear support,

I had changed the email address of the “sender email” field but my new email it’s not being accepted even after I save the changes.

The idea is when someone send me a message, they get a confirmation email coming from the address I have chosen as you can see in the screenshot here below:
http://prntscr.com/jz3kz1

But when the email arrives, it comes from another email address as you can see here:
https://prnt.sc/jz3lye

So, as you can see, the email change is not being accepted by the system.

Can you please tell me how to solve this problem?

Kind regards,
Chris

• This topic was modified 7 years, 10 months ago by domainpack.

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