sending mail issue – test failed

  • schnock

    (@schnock)


    7 years, 11 months ago

    Hello,

    I’m trying to figure out how to fix non-sent emails from a VPS.
    I get this output from the test.
    What could I do ?

    Thanks

    
Versions:
WordPress: 4.9.6
WordPress MS: No
PHP: 5.6.33-0+deb8u1
WP Mail SMTP: 1.2.5

Params:
Mailer: smtp
Constants: No
ErrorInfo: SMTP Error: The following recipients failed: xxx@xxx.be: : Client host rejected: Access denied
Host: SSL0.OVH.NET
Port: 465
SMTPSecure: ssl
SMTPAutoTLS: bool(true)
SMTPAuth: bool(false)

Server:
OpenSSL: Yes
Apache.mod_security: No
SMTP Debug:
2018-06-21 10:55:18	Connection: opening to ssl://SSL0.OVH.NET:465, timeout=300, options=array ( ) 2018-06-21 10:55:18	Connection: opened 2018-06-21 10:55:18	SERVER -> CLIENT: 220 ssl0.ovh.net player738 2018-06-21 10:55:18	CLIENT -> SERVER: EHLO fitandco-live.eu 2018-06-21 10:55:18	SERVER -> CLIENT: 250-player738.ha.ovh.net 250-SIZE 104857600 250-AUTH PLAIN LOGIN 250-AUTH=PLAIN LOGIN 250-ENHANCEDSTATUSCODES 250 8BITMIME 2018-06-21 10:55:18	CLIENT -> SERVER: MAIL FROM:<live@fitando.eu> 2018-06-21 10:55:18	SERVER -> CLIENT: 250 2.1.0 Ok 2018-06-21 10:55:18	CLIENT -> SERVER: RCPT TO:<xxx@xxx.be> 2018-06-21 10:55:18	SERVER -> CLIENT: 554 5.7.1 <150.ip-51-38-231.eu[51.38.231.150]>: Client host rejected: Access denied 2018-06-21 10:55:18	SMTP ERROR: RCPT TO command failed: 554 5.7.1 <150.ip-51-38-231.eu[51.38.231.150]>: Client host rejected: Access denied 2018-06-21 10:55:18	CLIENT -> SERVER: QUIT 2018-06-21 10:55:18	SERVER -> CLIENT: 221 2.0.0 Bye 2018-06-21 10:55:18	Connection: closed 2018-06-21 10:55:18	SMTP Error: The following recipients failed: xxxxx@xxxx.xx: <150.ip-51-38-231.eu[51.38.231.150]>: Client host rejected: Access denied
    • This topic was modified 7 years, 11 months ago by schnock.
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  • Plugin Contributor Jared Atchison

    (@jaredatch)

    7 years, 11 months ago

    Buried in the debug information is this line Client host rejected: Access denied.

    This means that WP Mail SMTP is about to successfully connect to your SMTP host, but the SMTP host is rejected the connection.

    This usually is due to a few reasons: SMTP username/password is incorrect, SMTP host is not setup to allow outside connections, SMTP host has a firewall and is blocking the connection, etc.

    The best way to resolve this is to contact your SMTP host (or if the SMTP host is your web server, contact your web host), provide them the username/password you’re trying to connect with, and ask them to look why it’s stopping the connection.

Viewing 1 replies (of 1 total)

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