• Resolved crealexiadiy

    (@crealexiadiy)


    Hi,
    I have a problem after inserting the images in a new post draft. Before I didn’t have this problem.
    After inserting image I cannot click on it and modify it because the mouse cursor jumps away after clicking on the image…

    What could be a problem?
    Thanks,
    Crealexia

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Hi crealexiadiy,

    Hope you are having a great day and thanks for contacting us!

    I never heard something similar related to the theme, so my guess is that’s not related. Let’s run a quick test. Please, disable all your plugins and check if you can see it correctly without the issue. If that’s the case, then please activate your plugins one by one until you find the one causing it. If the error is still there with all the rest of the plugins disabled, let me know so we can keep looking for the problem.

    Kind regards,
    Diego

    Thread Starter crealexiadiy

    (@crealexiadiy)

    Hi, I disabled all the plugins and I have the same problem. Clicking on image the cursor jumps at the end of the post.
    And now I also have lost every settings of the plugins…:( very bad… Now I have to start everything from the beginning…????

    Thread Starter crealexiadiy

    (@crealexiadiy)

    Sorry, I didn’t lost the settings, fortunately 😀
    But still have the problems with the images

    Hi crealexiadiy,

    Plugins settings are stored in the database and unless your plugin explicitly deletes those from the DB they will stick with you. Otherwise, I wouldn’t suggest that test. Glad that you found them!

    I’ll ask you to contact us directly on our support page (https://www.lyrathemes.com/support/) as I’ll need to access to your site to see this first hand.

    Please, let me know if you need any further assistance.
    Kind regards,
    Diego

Viewing 4 replies - 1 through 4 (of 4 total)

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