UPS is not an available shipping method

  • Resolved Lisa Baird

    (@candeeg)


    8 years ago

    My Plugins are:
    –WooCommerce Role Based Methods, Version 2.1.2 | By WPBackOffice
    –UPS (BASIC) WooCommerce Shipping, version 1.2.11 | By XAdapter

    I do not have UPS as an option when choosing which shipping methods are available to each role in Role Based Methods, and, as long as Role Based Methods is turned on, I get the error message “no shipping methods available.” Shipping calculations work fine as long as I disable Role Based Methods.

    FYI, Role Based Methods allows you to choose what shipping methods are available to various roles. Thus our local contractors had the option to pick-up their items, but a person ordering a part for the first time doesn’t. It also allows us to offer certain users to pay using a PO number.

    This site has been setup and working for almost 2 years now. The last online order was in December 2017, at which time both plugins were activated and working together.

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • anindowp

    (@anindowp)

    8 years ago

    Hi @candeeg,

    Can you please provide me the debug request and response for the case where you are not getting the rates?

    – Enable debug option in plugin settings page and then place an order from the cart page. You will see a request and response info. Copy this in a text file and send it to us.
    We will analyze the debug response and immediately provide you the solution.

    NOTE: Make sure to remove the account specific info from the request as this is a public forum.

    Thread Starter Lisa Baird

    (@candeeg)

    8 years ago

    The official response from “Shipping Zones” is that these plugins are not compatible.

    I’m not sure the debug logs will be of any help, as everything in the debug logs shows no errors. It seems the recent round of updates has resulted in an incompatibility.

    Below are the debug logs:
    UPS RESPONSE:
    <?xml version=”1.0″?>
    <RatingServiceSelectionResponse><Response><TransactionReference><CustomerContext>Rating and Service</CustomerContext><XpciVersion>1.0</XpciVersion></TransactionReference><ResponseStatusCode>1</ResponseStatusCode><ResponseStatusDescription>Success</ResponseStatusDescription></Response><RatedShipment><Service>03</Service><RatedShipmentWarning>Your invoice may vary from the displayed reference rates</RatedShipmentWarning><BillingWeight><UnitOfMeasurement>LBS</UnitOfMeasurement><Weight>5.0</Weight></BillingWeight><TransportationCharges><CurrencyCode>USD</CurrencyCode><MonetaryValue>13.01</MonetaryValue></TransportationCharges><ServiceOptionsCharges><CurrencyCode>USD</CurrencyCode><MonetaryValue>0.00</MonetaryValue></ServiceOptionsCharges><TotalCharges><CurrencyCode>USD</CurrencyCode><MonetaryValue>13.01</MonetaryValue></TotalCharges><GuaranteedDaysToDelivery/><ScheduledDeliveryTime/><RatedPackage><TransportationCharges><CurrencyCode>USD</CurrencyCode><MonetaryValue>13.01</MonetaryValue></TransportationCharges><ServiceOptionsCharges><CurrencyCode>USD</CurrencyCode><MonetaryValue>0.00</MonetaryValue></ServiceOptionsCharges><TotalCharges><CurrencyCode>USD</CurrencyCode><MonetaryValue>13.01</MonetaryValue></TotalCharges><Weight>5.0</Weight><BillingWeight><UnitOfMeasurement>LBS</UnitOfMeasurement><Weight>5.0</Weight></BillingWeight></RatedPackage></RatedShipment></RatingServiceSelectionResponse>

    anindowp

    (@anindowp)

    8 years ago

    Hi @candeeg,

    Yes, in the response, the rates are coming perfectly.
    It seems there is a conflict which is causing this.

    We can check and fix the conflict. Would it be possible for you to approach our support team on this.

    Thread Starter Lisa Baird

    (@candeeg)

    8 years ago

    Sure, I have an open ticket with the support team and I will request further assistance from them.
    ThankS!

Viewing 4 replies - 1 through 4 (of 4 total)

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