Where can we see the website?
What settings do you have in the Mail tab panel?
Thank you for your response, I have the form available here:
https://www.tethertools.com/test-page-2/
In the mail tab is configured as follows:
To: customerservice@tethertools.com
From: <customerservice@tethertools.com>
Subject: Customer Service Request
Additional Headers: Reply-To: [cs-contact-email-address]
Message Body:
From: [cs-contact-full-name] <[cs-contact-email-address]>
Subject: [cs-issue-type]
Message Body:
[cs-message]
—
This e-mail was sent from the customer service contact form
Please let me know if there is any further information needed, thanks again for your help!
-Adam
OK, they look fine.
What other plugins and theme do you use on the website?
We use a homegrown theme.
As far as plugins, we have several, including WooCommerce, Contact Form DB, Fast Secure Contact Form (because of the recent issues with FS Contact Form, we’re switching to Contact Form 7). I tried disabling Contact Form 7 in my local dev environment and the behavior was the same. I could try disabling all plugins other than Contact Form 7 and see what happens.
Piani
(@webbmasterpianise)
According to my tests the sender and reciver mails no longer accept the tags. It works only when i set a real mailadress with the same domain. Havent investigated further but it started in the latest updates. Previous i used [email] tag.
Hi Takayuki,
I found that the WP SendGrid plugin appears to be the culprit. When I disable the plugin, the reply to: information works. When I enable it, it defaults to customerservice@tethertools.com. I wonder what is conflicting?
Hi again,
I replaced the WP SendGrid plugin with SendGrid’s own plugin and now the header information works.
Thank you for your help!
