Hi @stevv, thanks for reaching our Support Forum.
When a product will be assigned to an excluded category, the inquiry from should not be displayed. Please make sure you have excluded the category properly.
Can you please share us the screenshot of this page setting and the link to that product.
Thread Starter
stevv
(@stevv)
Hi Dualcube,
Thanks for your quick reply. Please see the image here https://ibb.co/mecruH. And you can see the page using https://goo.gl/WAeYMp
Thanks
@stevv, thanks for sharing the screenshot and link with us.
It seems like a theme conflict issue, just to be sure, please switch to some default theme like Twenty Sixteen and check the single product page again.
Please do keep us posted.
Thread Starter
stevv
(@stevv)
hi @dualcude,
just switched to Twenty Sixteen, but the same issue. I am keeping the theme active so you can have a look.
Thanks again.
Stevv
Hi @stevv, we have checked the flow on our end, the exclusion list is working properly on our end.
In order to inspect the issue for your site, can you please get in touch with us over our support forum : https://wc-marketplace.com/support-forum/forum/wcmp-catalog-enquiry/
Please don’t forget to mention this thread there.
