Migration Error

  • Resolved remstrus

    (@remstrus)


    8 years, 1 month ago

    Hi There

    I am having issues restoring a backup to new hosting but am getting the below error. I am using the free version.

    I am happy to purchase the pro version if it will restore the backup successfully.

    Please could you advise?

    Thanks

    Phil

    SGExceptionMigrationError: You should install BackupGuard Pro to be able to migrate the website.

    The page I need help with: [log in to see the link]

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  • Plugin Author JetBackup

    (@backupguard)

    8 years, 1 month ago

    @remstrus I am sorry you faced problems during restoration.

    This error massage could happen if only you attempt to migrate your website instead of simple restoration. Migration is not just restoration. All database is being refactored to be compatible to the new environment in case of migration. The migration feature is included only in Pro versions, that’s why such exception could happen when you attempt to migrate the website using Free version.

    You can open direct support ticket here: https://backup-guard.com/products/backup-wordpress/support-p2p and our developers will try to help you with restoration.

Viewing 1 replies (of 1 total)

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