Processing Refunds from WooCommerce

Resolved Harish Chouhan
(@hchouhan)

8 years, 1 month ago

Hello,

Is there no way to process refunds from WooCommerce? If not, then once the refund is processed from your Dashboard, do I have to manually change order status in WooCommerce?

Viewing 6 replies - 1 through 6 (of 6 total)

Plugin Contributor davdebcom
(@davdebcom)

8 years, 1 month ago
Hi Harish

Checking this now!

Kind regards
David
- This reply was modified 8 years, 1 month ago by davdebcom.
Plugin Contributor davdebcom
(@davdebcom)

8 years, 1 month ago

Refunding should work via the WooCommerce UI, if you use the Refund button under Items in the edit view:
https://monosnap.com/file/nS4UZkbmzg2thKu0AbivP3Oc6gfbDz.png

When a refund is requested via the Mollie.com dashboard, that is not processed in WooCommerce. I’ve added an issue for that feature:
https://github.com/mollie/WooCommerce/issues/201

Thread Starter Harish Chouhan
(@hchouhan)

8 years, 1 month ago

Hello,

Thank you for the prompt reply. The link you shared for the screenshot is broken. Can you please resend?

Plugin Contributor davdebcom
(@davdebcom)

8 years, 1 month ago

Work for me, but how about this one?
https://ibb.co/mafzZx

Thread Starter Harish Chouhan
(@hchouhan)

8 years, 1 month ago

Hey again,

Thanks this link works. I noticed 2 buttons for refunds. “Manual” and “refund with Mollie”. Can you please let me know the difference?

https://www.dropbox.com/s/duiozd41qjhacf7/Screenshot%202018-04-12%2018.52.13.png?dl=0

Plugin Contributor davdebcom
(@davdebcom)

8 years, 1 month ago

Hi Harish

This is default WooCommerce functionality. Manually means you need to do the changes at the payment processor yourself. Via Mollie means that WooCommerce will send the instructions for the refund to Mollie, so it’s done automatically.
https://docs.woocommerce.com/document/woocommerce-refunds/

Kind regards
David

Viewing 6 replies - 1 through 6 (of 6 total)

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