• Resolved Alex

    (@alexius94)


    After I migrate my site from staging to production, my total share count is multiplied by two. The total count shown in the “Edit Page” is 88 but in the site page count, it’s showing 176.

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Author Heateor Support

    (@heateor)

    Were there any changes in the urls of webpages in this transition? If you are not sure, let us know the staging and production urls of any of your webpages.

    Thread Starter Alex

    (@alexius94)

    Plugin Author Heateor Support

    (@heateor)

    As the urls of the staging and production websites are different and shares are tracked on url basis, it’s highly likely that shares will be different for both the websites.
    P.S.: Our plugin doesn’t show “Total Counts” at “Edit page” section.

    Thread Starter Alex

    (@alexius94)

    This is what I have.

    Screenshot

    The total counts are not just different. Its multiplied by exactly 2. Can you tell me where does the plugin store the counts for each pages in the database, so that I can change them accordingly.

    Thanks

    • This reply was modified 8 years, 1 month ago by Alex.
    Plugin Author Heateor Support

    (@heateor)

    The option in the screenshot is not total share count. It’s the initial shares you want to show for Facebook share icon. You can try changing the saved shares “88” to some other value and check the shares at the webpage to confirm if the shares are getting multiplied by two.
    Shares are saved in the _heateor_ss_shares_meta meta key in the “postmeta”
    Other than that, you can try checking the current Facebook shares for any webpage using following official Facebook API. Just replace the “URL” with the actual url for which you want to fetch shares:
    https://graph.facebook.com/?id=URL
    For example, to see the Facebook shares for homepage of your website, visit https://graph.facebook.com/?id=http://superbooksingapore.com/

Viewing 5 replies - 1 through 5 (of 5 total)

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